Client Account Executive

Job Overview

Client Relationship Management

• Act as the main point of contact for assigned clients.
• Build and maintain strong long-term relationships with corporate clients.
• Understand clients’ business needs, upcoming campaigns, events, and gifting requirements.
• Maintain regular communication with existing clients to identify new opportunities.
• Respond to client inquiries professionally and promptly.
• Ensure clients receive regular updates throughout the project lifecycle.
• Handle client concerns and coordinate solutions with internal teams.

Sales & Account Growth

• Generate new sales opportunities from existing and assigned accounts.
• Follow up on quotations and convert opportunities into confirmed orders.
• Identify upselling and cross-selling opportunities.
• Promote the company’s services, including Corporate gifts, Events, Branding, Printing, Promotional items, Exhibitions, Production, Event branding.
• Reactivate inactive clients and identify potential future business.
• Follow up consistently until receiving a clear client decision.
• Negotiate pricing and commercial terms within approved company guidelines.
• Maintain a healthy sales pipeline and work toward monthly sales targets.

Client Brief & Requirement Collection

• Collect complete and accurate project briefs from clients.
• Confirm all required details, including Quantity, Specifications, Dimensions, Branding requirements, Materials, Colors, Budget, Delivery date, Event date, Delivery location, Artwork requirements.
• Ensure all client requirements are clearly documented before internal execution begins.
• Avoid committing to timelines or specifications without confirming feasibility with the internal team.

Quotation Management

• Coordinate with procurement, production, operations, and design teams to prepare quotations.
• Ensure quotations are accurate and submitted on time.
• Follow up on all outstanding quotations.
• Record client feedback and reasons for lost opportunities.
• Negotiate and close orders while maintaining approved company margins.
• Ensure all approved orders are properly documented before execution.

Project Coordination

• Prepare a complete internal project brief.
• Coordinate with Design, Procurement, Production, Operations, Logistics, Finance.
• Follow up on project timelines and deadlines.
• Coordinate artwork, mock-ups, samples, and client approvals.
• Ensure written client approval is obtained before production when required.
• Monitor progress until final delivery.
• Escalate delays, risks, or quality concerns immediately.
• Ensure the final output matches the approved client requirements.

Events

• Understand the client’s event objectives and requirements.
• Coordinate event branding, production, printing, gifts, signage, and related requirements.
• Attend site visits when required.
• Coordinate installation and delivery schedules.
• Work closely with operations and production teams.
• Ensure client approvals are obtained before production.
• Attend important events or installations when required.

Corporate Gifts

• Understand client gifting objectives, target audience, quantity, budget, and deadline.
• Recommend suitable products and gift options.
• Coordinate sourcing with procurement.
• Arrange samples when required.
• Coordinate branding methods such as Printing, Engraving, Embroidery, UV printing, Screen printing, Customized packaging.
• Obtain final approval before mass production.
• Follow up on production and delivery.

Minimum Qualifications

• 2–5 years of experience in Sales, Account Management, Client Servicing, or Business Development.
• Previous experience in at least one of the following is highly preferred: Events, Corporate Gifts, Branding, Printing, Advertising, Exhibitions, Production agencies.
• Experience dealing directly with corporate clients.
• Previous Qatar market experience is an advantage.

Required Skills

• Strong sales and negotiation skills.
• Excellent communication and interpersonal skills.
• Strong client relationship management skills.
• Strong follow-up and organizational ability.
• Ability to manage several projects simultaneously.
• Ability to work under pressure and meet tight deadlines.
• Good understanding of quotations, margins, and profitability.
• Strong attention to detail.
• Ability to coordinate with creative, procurement, and production teams.
• Good Microsoft Office skills.
• CRM or project management software experience is an advantage.