lever
Client Account Executive
Bizlibrary
Remote, USA
Full-time
Mid · 3+ years experience
Remote
USD 90000-100000 yearly / year
Discovered 1 weeks ago
Salesforce
Free
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Key Skills for This Role
Salesforce
Full Job Posting
• Customer Retention & Risk Management
- Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).
- Proactively identify and mitigate at-risk accounts, ensuring long-term customer success.
- Monitor customer health scores, product adoption, and renewal risks.
• Upsell & Expansion
- Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business.
- Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.
- Add revenue to the overall book of business through existing customer growth.
• Executive-Level Customer Communication
- Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.
- Ensure consistent communication with customer executives to strengthen long-term partnerships.
- 3+ years of experience in account management, customer success, or sales
- Experience selling into HR decision makers and navigating complex stakeholder environments
- Experience selling SaaS or a subscription-based business required.
- Strong experience with CRM (Salesforce preferred) and customer success data analysis
- Exceptional executive communication skills, with the ability to influence at all levels.
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