Clerk-Reservations-(Saudi National Only)
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Key skills for this role
About the Role
Marriott International is seeking a Reservations Clerk to process reservation requests, changes, and cancellations via phone, fax, or mail. The role requires identifying guest needs, verifying room availability, and explaining policies.
Key Skills for This Role
Responsibilities
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Follow sales techniques to maximize revenue
- Input and access data in reservation system
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to lift and carry objects weighing up to 10 pounds
- Saudi National only
Full Job Posting
Job Overview
- Job Number: 26083278
- Category: Reservations
- Location: Umm Al Qura, Makkah, Saudi Arabia
- Schedule: Full Time
- Position Type: Non Management
POSITION SUMMARY
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify availability of room type and rate
- Explain guarantee, special rate, and cancellation policies to callers
- Accommodate and document special requests
- Answer questions about property facilities/services and room accommodations
- Follow sales techniques to maximize revenue
- Input and access data in reservation system
- Indicate special room reservation types by inputting correct code and rate
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: No related work experience
- Supervisory Experience: No supervisory experience
- License or Certification: None
Additional Requirements
- Follow all company policies and procedures
- Maintain professional appearance and confidentiality
- Welcome and acknowledge guests according to company standards
- Speak clearly and answer telephones using appropriate etiquette
- Develop and maintain positive working relationships
- Comply with quality assurance expectations
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
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