Clerk-Reservations
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Key skills for this role
About the Role
Marriott International is hiring a Reservations Clerk for JW Marriott in Makkah. The role involves processing room reservations, identifying guest needs, verifying availability, and explaining policies.
Key Skills for This Role
Responsibilities
- Process all room reservations, requests, changes, and cancellations received by phone, fax, or mail
- Identify guest reservation needs and determine appropriate room type
- Verify room type and rate availability
- Explain guarantee, special rate, and cancellation policies to callers
- Answer questions about hotel facilities, services, and room accommodations
- Follow selling techniques to maximize revenue
- Enter and access data in reservation system
- Input special room reservation types with correct codes and rates
Requirements
- High school diploma or equivalent (GED)
- No prior related work experience required
- No supervisory experience required
Full Job Posting
Job Overview
- Job Number: 26083278
- Location: Umm Al Qura, Makkah, Saudi Arabia
- Schedule: Full Time
- Position Type: Non Management
Responsibilities
- Process all room reservations, requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify room type and rate availability.
- Explain guarantee, special rate, and cancellation policies to callers.
- Answer questions about hotel facilities, services, and room accommodations.
- Follow selling techniques to maximize revenue.
- Enter and access data in reservation system.
- Input special room reservation types with correct codes and rates.
- Follow procedures for guest concerns.
- Maintain confidentiality of proprietary information.
- Protect company assets and guest privacy.
- Assist guests with disabilities.
Desired Qualifications
- Education: High school diploma or equivalent (GED).
- Related work experience: None required.
- Supervisory experience: None required.
- License or certification: None.
About Marriott International
- Marriott International is committed to equal opportunity and diversity.
- JW Marriott is part of Marriott's luxury portfolio with over 100 hotels worldwide.
- JW Marriott believes employees are first, offering training, development, and recognition.
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