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Clearance Documentation And Sales Coordinator
Wilhelmsen Port Services
Dubai, UAE
Full Time
Entry
Onsite
Yesterday
Customs ClearanceDocumentation ManagementSales SupportCustomer ServiceLogistics CoordinationCommunication
Free
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Customs ClearanceDocumentation ManagementSales Support
About the Role
Wilhelmsen Port Services seeks a Clearance Documentation & Sales Coordinator to manage customs clearance documentation and support sales and customer service. The role involves preparing clearance documents, coordinating with customs and logistics providers, and handling customer inquiries.
Key Skills for This Role
Customs ClearanceDocumentation ManagementSales SupportCustomer ServiceLogistics CoordinationCommunication
Responsibilities
- Manage Customs Clearance documentation while supporting Sales and Customer Service functions
- Prepare, review, and submit clearance documents such as invoices, packing lists, delivery orders, and customs declarations
- Ensure timely clearance of shipments by working closely with agents, freight forwarders, and port authorities
- Support sales activities by handling customer inquiries, processing orders, preparing quotations, and maintaining accurate records
- Monitor shipment progress, resolve issues, and ensure timely delivery
- Coordinate shipment schedules, track deliveries, and liaise with freight forwarders, carriers, and internal departments
- Fully comply with Sales Governance, policies, and processes
Requirements
- Highly service oriented, proactive, and consultative
- Excellent interacting, networking and communication skills
- Similar industry experience (logistics/shipping)
- Independent and service minded with strong coordination skills
- A team player with a positive, 'can do' attitude and commercial mindset
Full Job Posting
Who We Are Looking For
- We are looking for an energetic and proactive Clearance Documentation & Sales Coordinator who is responsible for managing Customs Clearance documentation while supporting Sales and Customer Service functions, ensuring smooth and compliant transaction processes.
What will you do
- This role plays a critical part in coordinating between customers, customs authorities, logistics providers, and internal teams.
- The position involves preparing, reviewing, and submitting clearance documents such as invoices, packing lists, delivery orders, and customs declarations in accordance with regulatory requirements.
- Ensure timely clearance of shipments by working closely with agents, freight forwarders, and port authorities while maintaining full compliance with import/export regulations.
- In addition to documentation duties, the role supports sales activities by handling customer inquiries, processing orders, preparing quotations, and maintaining accurate records.
- Monitoring shipment progress, resolves issues, and ensures timely delivery to meet customer expectations.
- Responsible for supporting sales activities within the logistics and supply chain function while ensuring efficient coordination of shipments and customer service operations.
- Assists in generating sales by handling customer inquiries, preparing quotations, following up on leads, and maintaining strong client relationships.
- Coordinate shipment schedules, track deliveries, and liaise with freight forwarders, carriers, and internal departments to ensure timely and cost effective logistics services.
- Fully comply with Sales Governance, policies, and processes
What experience and skills required
- Highly service oriented, proactive, and consultative, able to operate effectively in a fast paced, growth driven organisation.
- Excellent interacting, networking and communication skills
- Similar industry experience
- Independent and service minded with strong coordination skills.
- A team player with a positive, 'can do' attitude and commercial mindset.
Location
- The position will be based in Ras Al Khor, Dubai, UAE.
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