Cleaning Operations Manager

Location: City of London, London, EC4N 4TQ Salary: £53,000 per annum The Days / Hours: Sunday to Thursday 15:00 - 00:00 (Midnight) (Maternity Cover) About The Role We are looking for an Operations Manager to oversee and manage the cleaning operations across a prestigious client site. This is an excellent opportunity for a strategic and hands-on leader who thrives in a fast-paced environment and is committed to operational excellence. This role will ensure the seamless execution of both general housekeeping services and Core Cleaning services. Key Responsibilities: Service Delivery & Quality Control Oversee all cleaning operations during the 15:00 – 00:00, ensuring high-quality service delivery. Monitor and optimise cleaning workflows using structured methodologies to drive efficiency and reduce waste. Implement and manage advanced cleaning technologies, including robotic scrubber dryers. Conduct regular audits and inspections, addressing service improvements proactively. Maintain strong client relationships, responding to requests and feedback efficiently. Team Leadership & Performance Management Lead, train, and develop the night cleaning team, fostering a culture of accountability and high performance. Manage the Core Cleaning team, ensuring service consistency across shifts. Provide ongoing coaching and training, ensuring adherence to operational best practices. Conduct performance assessments, providing feedback and improvement plans where needed. Operational Efficiency & Resource Allocation Ensure optimal resource allocation, making sure staff, equipment, and cleaning supplies are effectively deployed. Drive continuous improvement initiatives, reducing inefficiencies and enhancing productivity. Oversee the deployment of robotic scrubber dryers, ensuring seamless integration into existing workflows. Work closely with the day shift management team, ensuring smooth shift transitions. Health, Safety & Compliance Ensure full compliance with health and safety regulations, including safe use of cleaning chemicals and robotic equipment. Promote a strong safety culture, ensuring all team members adhere to best practices. Identify and mitigate operational risks, taking corrective action as needed. Client & Stakeholder Engagement Act as the primary point of contact for client inquiries and operational concerns during evening and night shifts. Develop strong client relationships, ensuring alignment with expectations and service level agreements. Provide regular shift reports to senior management, detailing key activities and performance metrics.

Oversee all cleaning operations during the 15:00 – 00:00, ensuring high-quality service delivery.

Monitor and optimise cleaning workflows using structured methodologies to drive efficiency and reduce waste.

Implement and manage advanced cleaning technologies, including robotic scrubber dryers.

Conduct regular audits and inspections, addressing service improvements proactively.

Maintain strong client relationships, responding to requests and feedback efficiently.

Lead, train, and develop the night cleaning team, fostering a culture of accountability and high performance.

Manage the Core Cleaning team, ensuring service consistency across shifts.

Provide ongoing coaching and training, ensuring adherence to operational best practices.

Conduct performance assessments, providing feedback and improvement plans where needed.

Ensure optimal resource allocation, making sure staff, equipment, and cleaning supplies are effectively deployed.

Drive continuous improvement initiatives, reducing inefficiencies and enhancing productivity.

Oversee the deployment of robotic scrubber dryers, ensuring seamless integration into existing workflows.

Work closely with the day shift management team, ensuring smooth shift transitions.

Ensure full compliance with health and safety regulations, including safe use of cleaning chemicals and robotic equipment.

Promote a strong safety culture, ensuring all team members adhere to best practices.

Identify and mitigate operational risks, taking corrective action as needed.

Act as the primary point of contact for client inquiries and operational concerns during evening and night shifts.

Develop strong client relationships, ensuring alignment with expectations and service level agreements.

Provide regular shift reports to senior management, detailing key activities and performance metrics.

About You

Are you a strategic and results-driven leader with expertise in cleaning operations and team management? If you excel in process optimisation, quality assurance, and team leadership, we would love to hear from you. Qualifications and Attributes: Proven experience in an operations management role within cleaning or facilities management. Strong knowledge of workflow optimisation methodologies for process efficiency. Experience implementing and managing cleaning technologies, such as robotic scrubber dryers. Excellent team leadership and problem-solving skills, with a track record of driving performance. Strong client management and stakeholder engagement skills. Knowledge of health and safety regulations within a cleaning or facilities management environment. Flexibility to work a range of days / hours when required for operational needs. If you're ready to bring your expertise to a fast-paced, high-impact environment, we encourage you to apply. Due to the nature of this role, the successful candidate will be required to undergo a Basic DBS check and a 3-year employment history check as part of the pre-employment screening process.

Proven experience in an operations management role within cleaning or facilities management.

Strong knowledge of workflow optimisation methodologies for process efficiency.

Experience implementing and managing cleaning technologies, such as robotic scrubber dryers.

Excellent team leadership and problem-solving skills, with a track record of driving performance.

Strong client management and stakeholder engagement skills. Knowledge of health and safety regulations within a cleaning or facilities management environment.

Flexibility to work a range of days / hours when required for operational needs.

About The Company

Who are we? Atlas is a family of people drawn together by a passion for creating happiness in others. Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work. Our Purpose To create happiness in ourselves and others We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day. Our Values. We are a family Just like any other family, we laugh, cry, celebrate and commiserate together. We may come from many different backgrounds, but we’re always there when it really matters. Whether it’s with practical help and support, or simply a mug of tea and a shoulder to cry on. Sharing makes us stronger Knowledge is more powerful when its shared. Which is why we share everything - our ideas, our expertise, our news and most-of-all our time. Show humility. Share and work together, and anything is possible. Own your space You are Atlas. Don’t be afraid to make decisions. Use your time wisely and treat every pound as if it was coming from your own pocket. Be honest. Always. Have the courage to do the right thing, even when no-one is watching. Whether it’s owning up to a mistake, having a difficult conversation, or simply arguing a point you feel passionate about. Be yourself. Authenticity breeds trust. Trust brings happiness. Treat clients like our best friends If we’re a family, then our clients are our best friends. Friends who you can be completely open and honest with, because they trust you to put their interests first. We take the time to listen to what’s going on in our clients lives and pull out all the stops to make them feel happy. Start with Wow And never settle for less. Create time to focus on quality and prioritise long-term solutions over short-term fixes. Constantly seek opportunities to learn from others, and if something doesn’t make sense, shout. Always ask yourself if there is more we can do to bring happiness to those around us. Don't just talk. Do. We are a business that thrives on doing. The more we do, the more we succeed. Embrace change. Keep it simple. Keep meetings short. Plan just enough to succeed. And then get on with it. Atlas commits to be an Equal Opportunities Employer and as such aims to ensure that no employee or job applicant receives less favourable treatment or are placed at a disadvantage by imposed conditions or requirements which cannot be shown to be justified because of a protected characteristic. Atlas strives to see its workforce broadly reflecting the community in which its operation is based.