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Claims Supervisor
U-Haul
Phoenix, USA
Full-time
Mid · 4+ years experience
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- To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.
- This is a fully onsite position located at our corporate campus in Phoenix, AZ.
- Repwest Insurance is seeking an experienced Property Damage Claims Supervisor to lead and develop a team of claims professionals responsible for the investigation and resolution of property damage claims.
- As a Property Damage Claims Supervisor, you will oversee the daily operations of a team of Claim Adjusters, ensuring claims are handled efficiently, accurately, and in compliance with company standards and applicable Department of Insurance regulations. The ideal candidate is a strong leader who is passionate about coaching employees, driving performance, and delivering exceptional customer service.
- Key Responsibilities:
- Responsibilities include, but are not limited to:
- Train and mentor adjusters on company policies, procedures, claim handling best practices, and effective desk management.
- Conduct daily claim file reviews to ensure compliance with established procedures and provide guidance on claim resolution strategies.
- Review and approve claim payments, settlements, and denial letters.
- Provide ongoing coaching, feedback, and performance management to ensure productivity, quality, and timeliness standards are met.
- Investigate and address customer complaints, identifying and implementing effective resolutions.
- Prepare written responses to formal complaints submitted through regulatory and consumer agencies, including the Department of Insurance and Better Business Bureau.
- Establish, communicate, and monitor performance expectations through regular evaluations and management reporting.
- Analyze performance metrics and trends to identify development opportunities and improve team results.
- Review and approve employee timecards and attendance records.
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