Claims Specialist, P&C

Manage a varied caseload of claims from first notification of loss through to resolution, including property and casualty and speciality claims

Build strong relationships with policyholders, brokers and internal stakeholders, delivering a consistently high standard of customer service.

Work closely with response vendors during claims incidents, ensuring insureds receive timely, effective and value-for-money support.

Ensure claims are reserved promptly and accurately, identifying recovery opportunities and taking steps to reduce claims leakage.

Prioritise effectively and manage key deadlines, including those arising from lawsuits, demand letters and claims queries.

Partner with service providers to ensure high-quality support is delivered within agreed timeframes.

Maintain accurate electronic claims files, support payment requests and contribute to the production of management information.

Share claims insight and trends with underwriters and Product teams to support ongoing product development and wording improvements.

Identify and escalate claims-related issues to your line manager where appropriate.