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Claims Specialist
Changan MEA
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 6 days ago
Warranty claims managementWarranty policy developmentClaims auditingClaim cost analysisAutomotive after-sales serviceDealer Management System
Free
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Warranty claims managementWarranty policy developmentClaims auditing
Key Skills for This Role
Warranty claims managementWarranty policy developmentClaims auditingClaim cost analysisAutomotive after-sales serviceDealer Management System
Full Job Posting
About the Company
CHANGAN Automobile is a global automotive manufacturer with self-owned and joint venture brands, international manufacturing operations, and a worldwide automotive research and development network.
Responsibilities
- Develop and review market warranty policies.
- Conduct claim business training and certification for local dealers’ claims personnel.
- Review warranty claims submitted by local dealers.
- Settle warranty claim costs and manage related financial processes.
- Audit claims involving old parts and confirm scrapping procedures.
- Resolve claim-related issues in the Dealer Management System.
- Perform statistical analysis of claim cost data.
- Complete other duties assigned by management.
Qualifications
- Thorough understanding of local laws and regulations, with foundational knowledge of import/export operations and after-sales service processes.
- Bachelor’s degree or higher.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Teamwork, execution, adaptability, and strong communication and coordination skills.
- Excellent analytical, writing, and learning capabilities.
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