Claims Specialist

At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management. Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed.

Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one.

Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital.

Step into a high-impact role on our global Claims and Incident Management team. As a Claims Specialist, you won't just process paperwork; you will own the day-to-day investigation and management of Cyber, Technology Errors & Omissions, and Miscellaneous Professional Lines claims. We need a driven, highly motivated professional to act as a critical defender of our bottom line and to seamlessly connect the incident response experience with our overarching mission of building true cyber resilience for our clients.

In your first six months, you will take total ownership of a dedicated claims portfolio, efficiently conducting investigations, managing negotiations, and applying your expertise in insurance contracts to recommend accurate claim reserves. Moving beyond traditional claims handling, you will collaborate deeply with Resilience's internal security and technology teams to offer policyholders proactive incident response and preventative services. Furthermore, you will manage external service providers during incidents to aggressively reduce losses, ensure meticulous file documentation, and establish a continuous data/analytics feedback loop with our Underwriting team to directly refine our risk selection approach.