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Managing stressful calls and clearly deliver decisions
Ability to troubleshot and find the best solutions
Effectively managing a busy day to day schedule
Providing a great customer experience
Post-Secondary Education
Working towards the CIP designation an asset
Minimum 2 years of experience in a front-line customer service position or call center environment
Experience working with and on various systems at any given time
Strong technical skills with MS Office Suite
Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
We help you prioritize your well ‑ being from day one through flexible health benefits , early leave days, wellness programs, rewards, and recognition programs.
We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs.
NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.
#LI-Hybrid #LI-SK1 #INDNB
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We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.
At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.
100%-Canadian, Fairfax-owned commercial property and casualty insurer serving Canadian businesses through Northbridge and Federated brands.
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Entry · 2+ years experience
Hybrid
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