Claims Processing Team Leader
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Key skills for this role
About the Role
Allianz Partners seeks a Claims Processing Team Leader to manage daily claims administration, coordinate workflow, and lead a team in Abu Dhabi. The role requires 3-5 years of customer-focused experience, at least 1 year as a team leader, and a bachelor's degree in a relevant field.
Key Skills for This Role
Responsibilities
- Manage routine daily claims administration work
- Coordinate workflow and meet deadlines
- Provide support and guidance on escalated issues, complaints, and challenging claims
- Attend calls and e mails from insurance companies, clients, and providers
- Allocate work throughout the team and ensure compliance with service level agreements
- Assist in professional development of team members and identify training needs
- Oversee high profile claims and ensure efficient operation of the team
- Act as a technical reference point across the team
- Use Allianz Partners client database accurately to generate reports
Requirements
- Bachelor's degree in Medical field, Finance, Business Administration, Insurance, or related field preferred
- 3 5 years' experience in a customer focused environment, ideally in clinical, paramedical, TPA, or insurance roles
- At least 1 year proven work experience as a team leader or similar role
- Organized with ability to prioritize and multi task
- Strong leadership and analytical skills
- High level of technical knowledge and professionalism
- Experience working with senior managers
- Legally permitted to work in the country of operations
Full Job Posting
Key Responsibilities
- Manages routine daily claims administration work.
- Coordinates work flow & meet deadlines
- Give support and guidance on escalated issues, complaints and challenging claims and lead by example
- Attends calls and e mails from insurance companies, clients and providers.
- Responsible for the allocation of work throughout the team, compliance with service level agreements, the quality of the service, team productivity and reducing complaints.
- Assist for the professional development of team members and identification of specific training needs and mentoring.
- Support to have successful and efficient operation of the team and the oversight of all highprofile claims.
- Increases efficiency, minimizes errors and administration time.
- Own the day to day escalated claims by the team, but also by customers and partners.
- To act as a technical reference point across the team
- Use Allianz Partners client database accurately and effectively to ensure reports generated give a true reflection of the department’s workload, which consequently facilitates effective target planning
- Other Ad hoc duties as required.
Key Requirements
- Bachelor’s degree in any Medical field, Finance, Business Administration, Insurance, or a related field preferred.
- 3 5 years’ experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
- With at least 1 year proven work experience as a team leader or similar role
- Organized with the ability to prioritize and multi task
- Strong leadership and great analytical skills
- With high level of technical knowledge and professionalism at all times to lead by example
- Experience of working with senior managers and understanding the necessity to act in a pleasant and courteous manner and to be able to work effectively with others.
- Legally permitted to work in the country of operations.
- Hybrid working option available as per business requirements.
About Allianz Partners
- Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance.
- Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year.
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