Claims Oversight Manager

As part of our Claims Oversight team, you'll oversee claims performance across a portfolio of managing agents, helping to ensure alignment with Lloyd's Claims Principles and supporting a best-in-class approach to claims management.

You'll:

Monitor claims performance and identify emerging risks, trends and opportunities for improvement

Make balanced, risk-based judgements that support market performance and customer outcomes

Build trusted relationships with senior stakeholders across managing agents and the Corporation

Lead constructive discussions on claims capabilities, performance and governance

Assess compliance with Lloyd's Claims Principles and intervene where performance concerns arise

Use claims data and management information to influence decision-making and drive improvement

Collaborate on thematic reviews, oversight activities and market-wide initiatives

Contribute to a culture of accountability, openness and continuous learning

We're interested in people with strong claims expertise and the confidence to influence across a complex stakeholder environment.

You'll likely bring:

Experience within claims, conduct risk, delegated authority or a related oversight function

Strong knowledge of the London and international insurance markets

A good understanding of claims, legal and regulatory issues affecting the insurance sector

Experience engaging and influencing senior stakeholders

The ability to analyse complex data and translate insights into action

Strong communication skills, with the confidence to navigate challenging conversations

A collaborative approach and a focus on delivering meaningful outcomes