Claims Operations Manager (Motor Engineering)

About AXA: AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them.

As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance.

We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

Job Overview: We're seeking a Leader to inspire, develop, and motivate a high-performing team while driving operational excellence in a fast-evolving insurance landscape.

In this pivotal role, you'll sit at the core of our claims journey, shaping how we deliver on our promise: fast, accurate, and excellent service to every customer.

You'll navigate a changing market where customers demand trust, transparency, speed, and efficiency—championing the integration of new technology, embracing data-driven decision-making, and ensuring your team captures the accurate information that powers success across AXA Claims and beyond.

Drive Strategic Alignment – Understand AXA's Claims and Business Unit Strategy, develop strategic input into local plans, and ensure your team's objectives and KPIs deliver successfully.

Balance Performance & Outcomes – Manage financial and people resources effectively to deliver targeted results that control claims expense while maintaining excellent customer outcomes.

Establish Best Practice – Define and embed best practice standards in Engineering both internally and with external Supplier Partners.

Lead & Develop People – Manage, motivate, coach, and develop your team while role-modelling a goal-focused culture that reinforces AXA's brand values.

Control Spend & Drive Performance – Monitor and control claims spend and leakage within agreed levels, directly influencing bottom-line performance.

Drive Organisational Change – Collaborate across claims to implement and drive change initiatives, ensuring full consideration of budget, resource, and control impacts.

Build Continuous Improvement – Utilise staff and customer feedback to work with peers and partners, creating a culture that enhances operational processes and capability.

Manage Risk Proactively – Identify and manage emerging risks, prevent problems, and implement robust tracking mechanisms for improvement plans within agreed timeframes.