Claims Operations Manager

We are currently hiring for a Claims Operations Manager in our London or Manchester office to lead operational excellence, governance and continuous improvement across key claims processes.

Operational governance: Develop and maintain robust frameworks, controls and procedures across Claims Operations.

Audit and assurance: Oversee operational audits and regulatory obligations, including SOX, internal and external audit activity, and lead remediation actions.

Continuous improvement: Drive initiatives that improve efficiency, reduce leakage and strengthen operational controls, including operational and technology change.

Supplier and recovery oversight: Lead subrogation and recoveries, vendor onboarding, panel governance, delegated authority arrangements and third-party performance.

Insight and capability: Produce clear management information and lead learning initiatives that build technical capability across the Claims function.

Claims operations expertise: Strong knowledge of claims practices and procedures, with experience in claims optimisation or transformation.

Governance knowledge: A practical understanding of relevant regulatory and legal requirements, audit activity and operational controls.

Stakeholder leadership: The ability to build effective relationships with Claims leadership, Finance, Compliance and other business partners.

Analytical thinking: Demonstrated problem-solving skills, intellectual curiosity and confidence working with mathematical and statistical information.

Communication and organisation: Clear communication, effective planning and good Excel skills, with the ability to manage priorities independently.