Claims Manager

Manag e automobile glass claims from receipt through resolution in accordance with company policies, insurer and AMF requirements.

Review and validate invoices, supporting documentation, and claim details to ensure accuracy and compliance with insurer pricing agreements and program requirements.

Verify vehicle information, parts, labour, and supporting documentation before approving claims.

Respond to inbound queue calls from customers and participating repair facilities in a professional, courteous, and timely manner, providing claim updates, answering inquiries, and resolving issues whenever possible.

Communicate with glass repair facilities, insurance partners, and internal stakeholders to resolve claim discrepancies and outstanding issues.

Investigate and resolve claim exceptions, billing discrepancies, and documentation deficiencies.

Ensure all claims are processed in accordance with Québec regulations and AMF licensing requirements.

M aintain accurate claim records and update internal systems with all relevant claim information.

Monitor claims to ensure timely processing and resolution while meeting established service standards.

Respond to inquiries from repair facilities and insurance partners in a professional and timely manner.

Identify trends, recurring issues, and opportunities to improve claims processes and operational efficiency.

Stay informed of insurer requirements, pricing agreements, and industry best practices related to automotive glass claims.

Perform ot her related duties as assigned.

Valid Insurance Adjuster License

3-5 years of experience handling automotive glass claims, insurance claims, or claims adjudication.