Claims Learning Trainer

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Claims Learning Trainer you will be the instructional expert on learning platforms and deliver claims training in partnership with subject matter experts. You will maintain claims learning programs, facilitate group discussions, and use various techniques to encourage and support transfer of knowledge.

Delivering training and supporting learners in gaining knowledge and skill competency in virtual and face-to-face environments.

Applying knowledge of adult learning principles to effectively communicate and translate complex technical terms and processes for learners.

Reviewing, monitoring and updating claims curricula and training materials for existing programs to ensure content is current and relevant.

Collaborating with specialists and subject matter experts to develop topic-specific learning outcomes, including the research, design and development of learning plans.

Creating a client service culture and embedding client engagement practices into the design, development, and delivery of claims training, in order to build knowledge and service expertise.