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National Highways have an exciting opportunity for a Claims Handler to join our Network Claims team.
This role will be based out of our Ipswich or Bedford office on a hybrid basis .
The successful candidate will:
Be responsible for a portfolio of cases, from logging the claims through to their resolution. Proactively manage the progress of these claims in line with SLAs and to ensure resolution in a timely manner.
Assess all of the available evidence and thoroughly investigate each claim, in order to either defend our position on liability for claims made against National Highways or demonstrate negligence by the third party we are claiming against.
Negotiate with third party insurers and loss adjusters to obtain the best possible settlement within financial delegations, escalating to a claims manager with detailed recommendations when required.
Collaborate and engage with a wide range of stakeholders in the course of handling claims, including other departments within National Highways, external contractors, third party insurers and loss adjusters, solicitors, and claimants.
Be an engaged member of the regional team and the wider Network Claims team, contributing to department initiatives and supporting other colleagues when needed.
Experience of handling cases within an insurance claims environment (desirable).
Excellent negotiating and client management skills.
Able to work under pressure and prioritise workload effectively.
Excellent interpersonal, communication skills.
Previous experience in office administration, and competent IT skills; particularly Microsoft Word and Excel
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Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.
Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.
We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.
External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.
We are committed to creating a diverse environment and welcome applicants from all backgrounds.
At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.
So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it – then you’ll be a great fit for our organisation.
A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.
We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times.
Please wait until the interview stage before asking us about flexibility, and we will explore what is possible.
Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
Community friendly – offering paid leave to volunteer, 3 days basic/year
If you are successful, it is key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include:
Right to work check
3 year employment history references
DBS criminal record check
Social media and adverse journalism check
Driving licence check (if applicable)
Fit to work questionnaire (for all), followed by a medical check (if applicable)
Qualifications and/or professional membership check (if applicable)
We reserve the right to close before the advertisement expires.
Government-owned UK road infrastructure company operating, maintaining, and improving England’s motorways and major A roads.
Visit company websiteJobs and hiring trendsGBP 30200-32800 yearly / year
Full Time, Part Time
Entry
Hybrid
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