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Claims Handler
Hyperiongrp
Colchester, GBR
Full-time
Entry · 2+ years experience
Onsite
Discovered 2 weeks ago
Free
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To deliver an exceptional customer experience.
To handle claims in an efficient, pro-active and customer- focussed manner.
To be an ambassador of the Howden Claims Division.
To embrace and embody our CARE & FOCUS values and positively promote our proposition to Clients, Colleagues and Suppliers.
Full Job Posting
Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Summary
To deliver an exceptional customer experience.
To handle claims in an efficient, pro-active and customer- focussed manner.
To be an ambassador of the Howden Claims Division.
To embrace and embody our CARE & FOCUS values and positively promote our proposition to Clients, Colleagues and Suppliers.
Key Responsibilities
- Handle claims cradle to grave on both a delegated and non-delegated basis.
- Ensure an exceptional claim service is delivered to each and every Client.
- Deal with phone calls and correspondence efficiently.
- Review and if necessary challenge Insurer decisions on liability.
- Responsibility for your own claims portfolio ensuring you handle claims in line with our service level agreements, service standards, values and (where applicable) the delegated authorities.
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