Claims Consultant

• 12 month maternity leave cover
• Adopt a service-oriented approach focused on early intervention and stakeholder outcomes
• Apply a high level of empathy and resilience when supporting our customers through public liability claims

Endless possibilities with Woolworths Group

We’re a proud part of the Woolworths Group – 200,000+ bright minds, passionate hearts and unique perspectives working together connected by a shared Purpose – ‘to create better experiences together for a better tomorrow.’

Here you’ll be supported and empowered to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

Backed by a culture of genuine care, a flexible approach to work and the support to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What you’ll do

This role is designed to proactively manage a blended and complex portfolio of public liability customer claims to deliver effective and sustainable outcomes.

By driving early intervention and applying strategic claims management, you will directly impact customer recovery while safeguarding organisational risk.

Operating within Australia's largest retailer, you will combine data analysis and legal insights to resolve complex claims efficiently and support a strong culture of risk awareness.

• Manage an ongoing portfolio of complex public liability claims, driving reduced durations through early intervention and proactive management strategies.
• Analyse liability, quantum, and indemnity issues while reviewing contractual documents to evaluate third-party recovery or contribution opportunities.
• Monitor national legal panel performance continuously to ensure strict adherence to established service level agreements.
• Resolve claims within approved delegation of authority limits in a timely, commercial, and cost-effective manner.
• Collaborate with peers by sharing expertise, providing feedback, and translating complex ideas into clear, actionable concepts.
• Identify and resolve emerging operational risks by bridging gaps in business risk awareness and process adherence.

What you’ll bring

• Minimum of 5 years of relevant claims management experience with a deep understanding of public liability portfolios.