Claims Client Services Representative - Neurodiversity Hiring Initiative

• Influence change and are committed to continuous improvement, in order to exceed client expectations.
• Leverage critical thinking skills to identify problems and proactively propose solutions.
• Have strong communication skills that allow you to clearly convey messages.
• Are an effective team player who shares knowledge to support your peers.

• Intermediate skill level with the Microsoft Suite of applications

Required skill level*

• Basic - e.g., I can do this in simple situations with close or extensive guidance
• Basic to Intermediate
• Intermediate - e.g., I can do this in most situations, with occasional guidance
• Intermediate to expert
• Expert - e.g., I can do this in exceptionally difficult situations with no guidance and I can be a key resource for others.

• Sound knowledge of client service principles.
• Obtained or are willing to work towards your provincial adjuster licenses and/or Chartered Insurance Professional (CIP) designation.
• Nice to have (but not required): Having a post-secondary diploma in Insurance is an asset. Having contact centre experience, basic understanding of claims concepts and practices for auto and property insurance coverage is an asset.
• Having a post-secondary diploma in Insurance is an asset.
• Having contact centre experience, basic understanding of claims concepts and practices for auto and property insurance coverage is an asset.

• Nice to have One year of customer service experience.

working in a call center environment

• One year of customer service experience.
• Experience working in a call center environment

Here’s how frequently the following types of communication and interaction are required to perform the job:

• Oral communication: Constantly
• Email communication: Hourly
• Instant messaging: Constantly, Teams

• Video communication: Weekly
• Interacting with supervisors: Weekly
• Interacting with peers: Daily
• Interacting with customers: Constantly
• Selling or influencing others: N/a
• Training or teaching others: N/a

Here’s what can employees find stressful about this job:

• This role operates in a contact centre environment where a high level of audio and visual concentration is required for extended periods of time.
• Communicating with and providing support for emotional clients

Here’s what employees tend to find motivating/rewarding about this job:

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including competitive salary, bonus, pension and benefit

• Specialisterne and our employer partners are committed to providing inclusive onboarding experiences and supporting new employees as they learn on the job
• All new hires continue to liaise with a Specialisterne Workplace Support Specialist for their first twelve weeks on the job

To be considered for this position, you will:

• Complete a job application
• Join our talent pool (if you haven’t already) by completing an additional questionnaire and a pre-employment assessment

• Successful applicants will create a job-specific Candidate Profile to answer job specific questions and/or complete a work sample exercise to showcase your skills for this role.
• Employers use Candidate Profiles to anonymously* shortlist candidates
• Candidates and employers will meet to discuss the role in more detail

*whenever possible