Claims Adjuster Trainee

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As a claims adjuster trainee, you’ll learn how to help customers get back on the road after an accident.

This is not a field position, which means you’ll be building relationships with customers over the phone.

In a fast-paced environment, you’ll learn how to resolve a full case load of claims efficiently while managing the claims process from start to finish.

You’ll have the support of a collaborative team and ongoing coaching from leaders.

We’ll also teach you the insurance stuff – providing in-depth training on property damage and insurance contracts so you can confidently and independently adjust claims.

This is a hybrid role, which means you’ll work in-office two days that are selected by local leadership and choose where you want to work the other three days, whether that’s at home or in the office, for a period of 12 months.

After that period, the days you’ll be expected to report to an office for important meetings, training, and collaboration will vary based on business need.

In this hybrid work environment, you’ll be supported by your leaders and tenured colleagues to develop relationships, establish connections, and share practices that are important to your development.

If you prefer an in-office environment, you’re welcome to work in the office as often as you would like.

Duties & responsibilities(upon completion of training)

• Determine coverage
• Determine liability (who’s at fault for the damages)
• Interview customers, claimants, and witnesses
• Partner with appraisers/estimators to manage vehicle repairs
• Negotiate with customers and other insurance carriers and resolve claims

Must-have qualifications

• Three years of work experience OR
• Bachelor’s degree OR
• Two years work experience and an associate degree

Schedule: Monday-Friday 8:00am-5:00pm during licensing and Onboarding.

Monday-Friday 8:30am-5:30pm during Claims Ownership.

Location: You must reside within 60 miles of Progressive's Jacksonville office located at 7406 Fullerton Street, Suite 300, Jacksonville, FL 32256.