{bc}
Apply
indeed

CKA - Service Engineer , Riyadh - Saudi National

Canon
الرياض, KSA
Full Time
Mid
Hybrid
3 weeks ago
fault findingtechnical aptitudecustomer handlingcommunicationteam playercommercial insight
Free

Job Fit Check

Base Career helps you apply smarter for this job.

?%
Ready to Scan

Key skills for this role

fault findingtechnical aptitudecustomer handling
Smart Apply

Full Job Posting

Job Overview

  • As a Service Engineer, you will provide cost effective maintenance and optimizing the technical performance of Hardware of products in the portfolio including maintenance and upgrading of Firmware (product system software) and product related applications via remote technical support using canon rem

About Canon

  • Canon Middle East FZ LLC, a subsidiary of Canon Europe, is the operational headquarters for Canon in the Middle East based in Dubai, UAE.
  • Canon has been inspiring people to capture and share their world for over 85+ years.
  • Canon's corporate philosophy is Kyosei – 'living and working together for the common good'.

Why Join Us?

  • Be part of a diverse and energetic team, where 37+ nationalities work together with a common goal.
  • Enjoy a competitive salary, comprehensive benefits, flexible hours, a hybrid working model, and opportunities for professional development.
  • Benefit from continuous learning with access to extensive online resources and tailored development programs.
  • Join a company that truly values sustainability, inclusion, and your personal growth.

Qualifications

  • Engineering Degree or Diploma (electronics, mechanics, and software)
  • Relevant experience in the service industry
  • Experience in understanding and following health and safety guidelines
  • Demonstrates a high technical aptitude with excellent fault finding skills
  • Good customer handling and communication skills. Able to give customer instruction.
  • Team player that focuses on optimizing the team output
  • Good commercial insight and business acumen
  • Awareness to represent Canon as a company always (behavior, communication, and presentation / appearance)
  • Current GCC driving license

Competencies Required

  • Able to work on own initiative and in a team environment.
  • The ability to ‘think outside the box’ for when solving problems
  • A high level of accuracy to provide relevant/timely information
  • The ability to get good results whilst working under pressure
  • Diplomacy and good communication skills

KPIs

  • First time fix (FTF)
  • Recall ratio (a call that is re attended within 10 days of resolution)
  • Stock accuracy to be 100%
  • Resolution time (time between logging the call and closing/resolve the issue)
  • Number of satisfaction surveys received in a quarter (to be set by local service manager)
  • Customer satisfaction (scaled on all engineers not per individual)

Responsibilities

  • To provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products.
  • To achieve a high first time fix rate and minimum recalls with the most cost effective use of labor time and parts.
  • Report about labor and parts investment, counter reading by using CAESAR (Canon European Service Admin Coding) coding structure.
  • Optimize the stock inventory, rotation, and balance this against return to fit (RTF) visits.
  • Signal commercial opportunities to the sales and Marketing department by using ‘OnSite InSight’.
  • Make contributions to the ongoing development of the team and overall service performance.
  • Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.
  • Liaise and report back to relevant account manager on customer issues.
  • Identify super users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.
  • Look for opportunities to develop other areas of the client’s business and liaise with the account manager accordingly.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Canon

CKA - Service Engineer , Riyadh - Saudi National

الرياض, KSA

3 weeks agoFull Time

CKSA_Resident Engineer_Riyadh(Saudi National Only)

الرياض, KSA

3 weeks agoFull Time

CE - Sales Account Manager - Emiratization (UAEN - Dubai & Abu Dhabi)

Dubai, UAE

2 months agoFulltime