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Citrix Systems Administrator – Secret Clearance
CALNET Inc.
USA
Full-time
Senior Level
Onsite
Discovered 1 weeks ago
Free
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- Provide operations support and be able to rapidly distinguish isolated user problems vs service outages for Citrix technologies to include Citrix XenDesktop, Citrix XenApp, Citrix NetScaler, and Citrix StoreFront.
- Monitor Citrix infrastructure and identify system anomalies before they impact customers to include storage availability/capacity, network connectivity, database health, and other daily health checks as required.
- Collaborate to perform network latency analysis to address slow connections and user experience issues with alacrity.
- Implement version and architectural changes to existing, approved, systems to maintain operability and security of the environment
- Implement major system upgrades as designed and approved
- Perform periodic backup and restoration of servers
- Monitor desktop capacity to size the environment based on typical usage trends
- Monitor License and Certificate status on the systems and coordinate the renewal and installation as needed.
- Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
- Establish comprehensive availability and capacity management solution using lessons learned
- Develop solutions to technical issues.
- Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
- Experience with interacting with customers to handle service inquiries and problems.
- Experience working as a system administrator: familiar with using desktop software applications such as web browsing and client software, and IT Service Management software.
- Extensive knowledge of Citrix technologies includes XenDesktop, XenApp, NetScaler, and StoreFront.
- Experience with Solar Winds, Cisco Hyperflex Hyperconverged System, ESXi, Cisco Hyperflex Connect and CISCO UCS Manager.
- Extensive experience with patch and upgrade methodology for front-end and back-end systems based on Citrix technology.
- Experience with rapid testing, validation, and deployment of new baseline images
- Extensive experience conducting incident and trend analysis via log review, performance baselining / review, and other incident/problem management techniques to develop solutions to ongoing issues impacting customer experience
- Experience with Scripting/Automation
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