CID / Call Center Agent - The Ritz - Carlton Abu Dhabi Grand Canal
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The Ritz-Carlton Abu Dhabi Grand Canal is hiring a Call Center Agent to answer guest calls, process requests, and operate the telephone switchboard. No prior experience required; high school diploma or equivalent needed.
Key Skills for This Role
Responsibilities
- Answer, record, log, and process all guest calls, requests, questions, or concerns
- Operate telephone switchboard station
- Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non registered guest calls
- Dispatch bell staff or valet staff as needed
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non registered guest calls.
Responsibilities
- Advise guest of any messages received
- Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message
- Receive, record, and relay messages accurately, completely, and legibly
- Activate/deactivate guest room message lights as appropriate
- Instruct guests on how to access the internet
- Test communications equipment to ensure it works properly
- Respond to special requests from guests with unique needs
- Contact appropriate individual or department as necessary to resolve guest call, request, or problem
- Follow up with guests to ensure their requests or problems have been met to their satisfaction
- Dispatch bell staff or valet staff as needed
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent
- Related Work Experience: No related work experience
- Supervisory Experience: No supervisory experience
- License or Certification: None
About The Ritz Carlton
- At more than 100 award winning properties worldwide, The Ritz Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Marriott International
Laundry Attendant
Doha, QAT
Marriott International is seeking a Laundry Attendant to operate washing and drying machinery, inspect and fold linens, and maintain cleanliness. No prior experience required; training provided. This is an onsite role at
F&B Restaurant Supervisor
Doha, QAT
Marriott International is seeking an F&B Restaurant Supervisor to oversee staff, ensure guest satisfaction, and manage opening/closing duties at JW Marriott Doha. Requires at least 2 years of related experience and 1 yea
Demi Chef de Partie - Amaru
Doha, QAT
Marriott International is seeking a Demi Chef de Partie for JW Marriott in Doha. The role involves preparing special meals, regulating cooking temperatures, ensuring food quality and presentation, and assisting with kitc
F&B Service Expert
Doha, QAT
Marriott International is hiring a Guest Service Expert (F&B Service Expert) to deliver memorable dining experiences at JW Marriott Doha. Responsibilities include setting tables, serving guests, and cleaning work areas.
Guest Experience Expert
Mecca, KSA
Marriott International is seeking a Guest Experience Expert to deliver memorable guest experiences at JW Marriott in Mecca. The role involves processing operational needs, addressing guest requests, and sharing local hig
Guest Experience Expert-(Saudi National)
Mecca, KSA
Marriott International seeks a Guest Experience Expert to deliver memorable guest experiences at JW Marriott in Makkah. Responsibilities include check-in/out, addressing guest requests, and sharing local highlights. This
Hotel Cleanliness Supervisor - Marriott Al Forsan
Abu Dhabi, UAE
Marriott International is seeking a Hotel Cleanliness Supervisor for the JW Marriott at Al Forsan International Sports Resort in Abu Dhabi. You will inspect guest rooms and public areas, supervise housekeeping staff, and
Host/Hostess
Riyadh, KSA
Marriott International is seeking a Host/Hostess to greet and seat guests in a restaurant setting. The role involves managing seating arrangements, maintaining cleanliness, and ensuring guest satisfaction. No prior exper
Laundry Attendant
Doha, QAT
F&B Restaurant Supervisor
Doha, QAT
Demi Chef de Partie - Amaru
Doha, QAT
F&B Service Expert
Doha, QAT
Guest Experience Expert
Mecca, KSA
Guest Experience Expert-(Saudi National)
Mecca, KSA
Hotel Cleanliness Supervisor - Marriott Al Forsan
Abu Dhabi, UAE
Host/Hostess
Riyadh, KSA