CI Capacity Resource Management - Customer Segment Consultant I
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.
We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.
These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
Join us!
Key Skills for This Role
Full Job Posting
Responsibilities:
- Develop, maintain, and manage long- and short-term capacity plans, attrition reporting and trended attrition rates to ensure forecast accuracy, efficiency, and alignment with the line of business objectives and overall headcount strategy
- Facilitating project calls with key business partners and stakeholders to drive timely decision making
- Strong understanding of all the segments and lines of business we support, and the overall career progression framework that impacts attrition across Centralized
- Continued monitoring and review of capacity models, attrition reports and impacted forecast models with appropriate adjustments as a result of changes or unforeseen circumstances
- Continue to partner with teammates to ensure hiring aligns to anticipated attrition and business need based on current financial forecast
- Ensure communications and recommendations align to overall financial forecast and site strategy across the channel and develop views of attrition across Centralized to bring leaders early line of sight to trends
- AdHoc analysis as needed determined by organizational strategic direction and upcoming initiatives impacting the line of business and segment levels
- Leads the design, analysis, and implementation of strategic initiatives that align with enterprise goals within a business segment
- Analyzes existing processes to identify opportunities for efficiency, effectiveness, and long-term sustainability
- Coordinates project tasks across teams and manage risks to ensure timely and successful delivery of initiatives
- Collaborates with product, channel, and operations teams to ensure integrated execution and alignment with business objectives
- Builds business cases, maintain stakeholder relationships, support change management efforts, and create documentation to promote transparency and long-term success
- Required Qualifications
- 3+ years in role accountable for workforce management, capacity planning, reporting and/or data analysis
- Understanding of resource management, FTE allocation as it aligns to overall business strategy
- Excellent communicator with the ability to convey information, influence and collaborate with leaders and partners at manager / executive levels (vertical/horizontal)
- Excellent verbal and written communications, high attention to detail
- Strong analytical skills including awareness of data inaccuracies and solution-focused problem solving ability
- Experience working with Excel (PQ, PowerPivot, Advanced Formulas), PowerPoint, Word
- Ability to identify important trends in large data sets and communicate impacts to mid and senior level leadership
- Able to network, build and foster productive relationships with line of business partners and other subject matter experts across the organization
- Ability to prepare quantitative analysis that aligns to current and future strategic planning initiatives
- Aptitude for learning new skills, tools, and processes
- Self-motivated, self-directed and able to manage priorities and changes without sacrificing quality or timelines
- Experience with operational practices within Consumer Investments, Preferred Lending or Consumer Banking
- Desired Qualifications:
- Knowledge of capacity planning and workforce management
- Familiarity with Consumer Investments
- Experience working with SQL, Hadoop, Teradata, TOAD, MicroStrategy, Tableau
- Familiarity with internal data sources including MIDAS, W, SDP, CMC, OBI
- Ability to use SQL to find and deliver data from various databases and platforms
- Strong knowledge of Centralized Consumer Investments
Skills:
- Active Listening
- Attention to Detail
- Collaboration
- Critical Thinking
- Written Communications
- Decision Making
- Influence
- Oral Communications
- Prioritization
- Problem Solving
- Adaptability
- Customer and Client Focus
- Data Management
- Emotional Intelligence
- Risk Management
- Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
- Shift:
- Hours Per Week:
- Pay Transparency details
About Bank of America
Bank of America is a multinational financial services company and one of the largest banks in the United States. It provides banking, investing, asset management, and other financial products and services to individuals, businesses, and institutions worldwide.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Bank of America
Merrill Financial Solutions Advisor - Partially Registered: Silicon Valley Market
San Jose, USA
Merrill Advisor Development Program - Financial Advisor (Partially Licensed): Los Angeles Market
Los Angeles, USA
Relationship Banker - Brooklyn Staten Island NY Market - Bilingual Spanish Required
Brooklyn, USA
Relationship Banker - Brooklyn Staten Island NY Market
Brooklyn, USA
Relationship Banker - Brooklyn Staten Island NY Market - Bilingual Spanish Required
Staten Island, USA
Relationship Banker - Brooklyn Staten Island NY Market
Staten Island, USA
Brokerage and Advisory Solutions Financial Advisor
New York City, USA
Merrill Financial Solutions Advisor - Partially Registered: Silicon Valley Market
San Jose, USA
Merrill Advisor Development Program - Financial Advisor (Partially Licensed): Los Angeles Market
Los Angeles, USA
Relationship Banker - Brooklyn Staten Island NY Market - Bilingual Spanish Required
Brooklyn, USA
Relationship Banker - Brooklyn Staten Island NY Market
Brooklyn, USA
Relationship Banker - Brooklyn Staten Island NY Market - Bilingual Spanish Required
Staten Island, USA
Relationship Banker - Brooklyn Staten Island NY Market
Staten Island, USA
Wealth Management Client Associate
Portage, USA
Brokerage and Advisory Solutions Financial Advisor
New York City, USA