Chore-Time Area Technical Service Manager

Provide technical support and assistance to distributors in a defined geographic area for egg and poultry equipment they purchase from Chore-Time.

• Train growers and distributors on Chore-Time full product line, includes but not limited to ventilation products, controls, feeding systems, watering systems, nesting and heating products. 10%
• Work with distributors to provide warranty support for CTB Products, strive to be fair but firm and maintain proper documentation. 5%
• Support Sales/Engineering Staff by conducting new product introductions with schools, training on site and follow-up service. 15%
• Learn and apply written and verbal communications by using proper documentation to report from the field with concise reporting forms currently used at CTB. 10%
• Attend functions to support or represent Chore-Time such as trade shows, open house, or local and state poultry meetings. 5%
• Develop professional phone skills to better assist growers, and distributors with trouble shooting by phone. 35%
• Respond to Integrator requests for training and support with manuals, mini seminars or specialized schools for Chore-Time products. 10%
• Provide required documentation and reports, Product Action Form, Warranty requests, Expense Forms, Activities. 5%
• Maintain company owned service truck and provided tools and test equipment in top shape. 5%

The job criteria may include other duties, responsibilities and activities, which may change or be assigned at any item with or without notice.

• Education: BS degree or 4 years of technical service experience and public relations equivalent
• Experience: Technical service troubleshooting, public relations, planning, coordinating
• Certification(s):
• Functional Skills: Customer service and public relations experience a plus; strong organization skills; ability to understand or learn circuitry, computer networking, and local network setup; electronic, electrical, and ventilation controls experience a plus; solid mechanical aptitude that is detailed and analytically needed.
• Technology Aptitude/Skills: Experience with Microsoft Office; some knowledge of communications - based computer software, apps, and server installations. Ability to use technology for onsite and virtual training and problem solving.
• Communication Skills: Verbal and written communication skills in English. Ability to train and help others with mechanical problems.