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Chinese speaking Medical Coordinator and Receptionist
Sakura Medical & Dental Clinic さくらクリニック
Dubai, UAE
Full Time
Entry
Onsite
AED 8,000 14,000/month / month
1 weeks ago
Mandarin ChineseEnglishPatient CoordinationSalesWeChatWhatsApp
Free
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Mandarin ChineseEnglishPatient Coordination
About the Role
Sakura Medical & Dental Clinic seeks a bilingual (Chinese-English) Medical Coordinator & Receptionist to manage patient acquisition, coordinate care, and provide reception support.
Key Skills for This Role
Mandarin ChineseEnglishPatient CoordinationSalesWeChatWhatsApp
Responsibilities
- Handle inquiries via WeChat, WhatsApp, phone and manage bookings and scheduling
- Provide full patient support from arrival to departure and interpret between doctor and patient
- Explain treatments, pricing, and procedures; recommend additional services (upselling/cross selling)
- Manage billing and payment collection
- Perform patient registration, record management, and maintain patient files (CRM)
- Operate official clinic accounts (WeChat, WhatsApp) and maintain ongoing communication with patients
- Update and manage clinic's social media accounts (WeChat, Xiaohongshu, Instagram, Facebook)
- Build partnerships (hotels, communities, agents) and identify new patient acquisition opportunities
- Handle high value patients with premium service and personalize patient journey
- Handle patient concerns and complaints for Chinese speaking patients
Requirements
- Fluent in Mandarin Chinese and English
- Strong communication and interpersonal skills
- Sales oriented mindset
- Ability to multitask in a fast paced environment
- Experience in healthcare / medical interpretation (preferred)
- Experience in Chinese digital marketing (WeChat, RED) (preferred)
- Experience in hospitality / concierge / luxury service (preferred)
Full Job Posting
Role Overview
- We are seeking a bilingual (Chinese English) professional to manage Chinese patient acquisition and provide end to end coordination within the clinic.
- This role is not limited to reception duties; it is a revenue generating position responsible for patient acquisition, conversion, and overall patient experience optimization.
Key Responsibilities
- Handle inquiries via WeChat, WhatsApp, phone; manage bookings and scheduling.
- Provide full patient support from arrival to departure; interpret between doctor and patient (Chinese ⇄ English).
- Explain treatments, pricing, and procedures; recommend additional services (upselling/cross selling).
- Manage billing and payment collection.
- Patient registration and record management; create and maintain patient files (CRM).
- Manage consent forms and medical questionnaires; coordinate with doctors and internal staff.
- Provide reception support for all patients.
- Operate official clinic accounts (WeChat, WhatsApp, etc.); maintain ongoing communication with patients.
- Post visit follow up and retention management; build long term relationships with repeat and VIP patients.
- Update and manage clinic's social media accounts (WeChat, Xiaohongshu, Instagram, Facebook).
- Coordinate with external marketing partners; support creation and scheduling of social media content.
- Build partnerships (hotels, communities, agents); identify new Chinese patient acquisition opportunities.
Compensation
- Fixed Salary + Incentive: AED 8,000 14,000 per month
Work Hours
- Saturday to Wednesday 9:00 18:00 (1 hour break)
- Thursday 9:00 12:00
- Day off: Friday and UAE Public holiday
Requirements
- Fluent in Mandarin Chinese and English
- Strong communication and interpersonal skills
- Sales oriented mindset
- Ability to multitask in a fast paced environment
- Preferred: Experience in healthcare / medical interpretation
- Preferred: Experience in Chinese digital marketing (WeChat, RED)
- Preferred: Experience in hospitality / concierge / luxury service
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