Chief Operating Officer

• Oversee all aspects of the People & Culture area including recruitment and retention, total rewards systems, organizational and cultural development, coaching and performance management, and human resource policies and processes.
• Oversee all aspects of the People & Culture area including recruitment and retention, total rewards systems, organizational and cultural development, coaching and performance management, and human resource policies and processes.

• Oversee all aspect of the Health & Safety program for the organization. This includes the oversight of development and implementation of safety policies and procedures, training and education of teams, inspections and compliance with all code and regulation requirements, emergency preparedness, incident management, and promoting a safe and inclusive environment for clients and employees.
• Oversee all aspect of the Health & Safety program for the organization. This includes the oversight of development and implementation of safety policies and procedures, training and education of teams, inspections and compliance with all code and regulation requirements, emergency preparedness, incident management, and promoting a safe and inclusive environment for clients and employees.
• Ensure all staff are trained in and adhere to health, safety, and operational policies and procedures.
• Ensure all staff are trained in and adhere to health, safety, and operational policies and procedures.
• IT
• Selection and oversight of IT contractor responsible for all hardware and software requirements for the organization.
• Selection and oversight of IT contractor responsible for all hardware and software requirements for the organization.

• As the COO this role will provide visionary leadership and direction to all operations team members by fostering a culture of continuous improvement, professional growth, and high performance.
• The role will develop goals and KPI’s for each team and team member and hold these teams accountable through ongoing individual and team feedback and coaching and continuous learning.
• Oversight of the distribution and utilization of all FTE’s within the operations department. This includes succession planning and HR allocation within operations team.
• Direct leadership, coaching, and support of the operations team.
• Overseeing and implementing appropriate performance management and coaching to ensure competency and individual development within the team and goal achievement.
• Responsible for assessing broad gaps in both management and service delivery team to ensure appropriate skill development and service delivery.
• Responsible for team culture and engagement across the department and facilitating that across the organization.

Core Competencies & Expectations These core competencies outline the key behaviors, values, and expectations that guide how employees contribute to the YESS’s mission and work effectively with others.

• Demonstrate integrity by acting with honesty, fairness, respect, and maintaining confidentiality in all interactions.
• Communicate effectively through active listening, clear messaging, and respectful, transparent dialogue with team members and stakeholders.
• Deliver results by meeting performance expectations, taking initiative to solve problems, and supporting team success.
• Provide service excellence by responding professionally and compassionately to the needs of youth, partners, and colleagues.
• Apply strong problem-solving and judgment to assess situations, identify solutions, and seek support when needed
• Foster teamwork by collaborating effectively, contributing positively to team culture, and valuing diverse perspectives.

• Undergraduate or graduate degree in a relevant field combined with a minimum of 7 years of progressive senior leadership experience in operations and financial management that include oversight of finance and accounting, human resources, and facilities management.
• Experience with strategic planning is also required .
• Experience developing and implementing standard operating procedures and or policy and procedures in human resources, and facilities is ideal.
• CPA designation would be an asset.
• Some exposure to IT and Health & Safety would be an asset.
• Experience working in a nonprofit setting with vulnerable population would be a strong asset.

• Clear police clearance (PIC) and a Child Intervention (CIRC) check, both obtained within the last six months
• Valid Alberta class 5 or higher driver’s license and clean driver’s abstract
• $1 million PLPD Personal Liability Protection

YESS is an equal opportunity employer, committed to an inclusive and safe work environment for people of all backgrounds.

We thank all applicants for their interest, however only those shortlisted will be contacted.