Chief Data and AI Officer

• Develop and own a company-wide data strategy that supports WELL Health’s priorities across revenue, clinical operations, digital health, people, and corporate functions.

• Establish a unified data architecture and governance model that ensures accuracy, clarity, privacy, and regulatory compliance.

• Champion a data-driven culture that promotes adoption, literacy, accountability, and trust in data across all levels of the organization.

• Identify and communicate enterprise performance patterns to support confident, informed decisions.

• Drive data-enabled decision-making for product launches, revenue acceleration, and operational excellence.

• Build and oversee an enterprise data ecosystem spanning data collection, engineering, analytics, reporting, and visualization.

• Develop and lead a robust data governance program ensuring consistent definitions, high-quality data, and strong stewardship.

• Implement advanced analytics and AI systems that convert raw data into insights that drive revenue growth, operational efficiency, and people engagement.

• Deliver governed, self-service data that teams can easily find, trust, and use to answer questions safely and independently.

• Lead the creation of dashboards and KPI frameworks that connect culture, performance, clinical outcomes, and financial results.

• Partner with leaders across Clinics, Virtual Care, Primary and Specialty Care, Digital Health, Finance, People & Culture, Operations, and Corporate Development to meet evolving data needs.

• Support executive and board reporting with timely, contextual, and actionable insights.

• Collaborate closely with Cybersecurity, GRC, Cloud Engineering, and Technology Services to ensure alignment around data security, privacy, and integrity.

• Translate complex business questions into analytical models that identify drivers of revenue, EBITDA, profit, EPS, share price, and overall organizational performance.

• Use data to shape operational targets and accountability models that drive smart, outcome-oriented execution.

• Build and lead a high-performing data and analytics organization.

• Mentor and develop talent in data engineering, business intelligence, AI/ML, analytics, reporting, and data product management.

• Promote adoption of advanced tools that empower team members through accessible, high-quality insights.

• Establishment of a unified enterprise data platform and governance model.

• Increased adoption of data-informed decision-making across all functions.

• Clear impact on revenue optimization, cost efficiency, patient experience, and team member engagement.

• Creation of KPI and insight systems that connect culture, performance, revenue, and financial results.

• Improved visibility and predictability of performance drivers including EBITDA, EPS, and share price trends.

Compensation for this executive role falls within a defined salary range and will be determined based on several factors, including the candidate’s depth of experience, executive leadership capabilities, domain expertise, and alignment with the strategic needs of the organization. WELL Health is committed to fair, equitable, and market-competitive compensation practices. Our goal is to ensure that the selected leader is rewarded in a manner that reflects the scope of responsibility, the impact of the role, and the exceptional value they bring to the organization.

WELL has been independently certified as a Great Place to Work® by the Great Place to Work Institute® Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annual Sustainability Impact Report .

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