CHB Operations Associate-6

Opportunity

Key responsibilities

• Own all CHB operations services for the customers assigned to them, including but not limited to:
• Providing customer service to assigned customers and assisting customers with questions and requests for information.
• Processing Customs entries and PGA for clearance of goods, ensuring full compliance of all Customs and PGA regulations.
• Opens entry files, and subsequently processes entries according to outlined KPI Coordinates clearance of shipments with forwarders, Steamship Lines, Airlines, to ensure shipments are released timely.
• Coordinates clearance of shipments with forwarders, Steamship Lines, Airlines, to ensure shipments are released timely.
• Completes customer billing and/or other required reports.
• Completes tracking and tracing for inbound shipments.
• Coordination of Operations for shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination.
• Required to ensure that required documentation / entry package is uploaded into operating system
• Maintain customer SOPs and make updates as needed

Required Qualifications

• Minimum 2 years of CHB
• 6 -12 months of experience in the industry
• Knowledge of Section 232 IEEPA tariff structure
• Excellent verbal and written communication skills with the ability to communicate confidently
• Persistently drives issues to closure