naukri
Chauffeur Quality and Training Manager
Blacklane
Riyadh, KSA
Manager
Onsite
3 weeks ago
Training Program DevelopmentLearning Management SystemsQuality AssuranceData AnalysisArabicEnglish
Free
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Training Program DevelopmentLearning Management SystemsQuality Assurance
About the Role
Blacklane works with thousands of professional chauffeurs around the globe. They are the face of Blacklane and play a key role in delivering our quality standards every day. As.
Key Skills for This Role
Training Program DevelopmentLearning Management SystemsQuality AssuranceData AnalysisArabicEnglish
Responsibilities
- Develop and lead Blacklane's chauffeur training academy and programs in KSA
- Design and expand theoretical and practical courses across all segments of chauffeur training
- Manage Learning Management Systems in both English and Arabic
- Work on the ground with chauffeurs to provide on the job training
- Use data to identify areas for improvement in chauffeur performance and quality
- Manage auditing process, quality assurance frameworks, and conduct spot checks
Requirements
- Experience in training and quality management in a service or transportation environment
- Proficiency in English and Arabic
- Data driven analytical skills
- Experience with Learning Management Systems
Full Job Posting
Overview
- Blacklane works with thousands of professional chauffeurs globally. As part of the KSA Operations team, you will support and motivate chauffeur partners to deliver a consistently safe, reliable, and elevated guest experience.
Your Challenge
- Develop and lead Blacklane's chauffeur training academy and programs in KSA.
- Design and expand theoretical and practical courses across all segments of chauffeur training, and manage our Learning Management Systems in both English and Arabic.
- Work closely with our partners to understand their customization requirements and train chauffeurs accordingly.
- Work on the ground with chauffeurs to provide on the job training.
- Use data to identify areas for improvement in chauffeur performance and quality, and provide insights for new training materials.
- Manage our auditing process, quality assurance frameworks, and conduct spot checks.
- Manage the quality of our partners by analyzing data, setting clear expectations, and providing frameworks for other operations teams.
- Deliver theoretical and practical sessions covering the key competency areas identified in the core chauffeur training modules.
- Promote a culture of teamwork, sustainability, stability, respect, and tolerance.
- Share feedback and continuously improve the effectiveness of course materials with your Team Lead and Head of Operations.
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