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Chargeback / Dispute Client Support - Sr Associate
Fiserv
Pune, IND
Full-time
Entry · 2+ years experience
Onsite
Discovered Yesterday
Zendesk
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Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
About your role
- As a Client Support Tier 1 - Sr Associate III, you’ll play a key role in delivering exceptional service to our clients. This position involves providing technical support, troubleshooting issues, and ensuring that our clients’ needs are met promptly and effectively. The team is dedicated to maintaining high client satisfaction through efficient problem-solving and excellent communication.
What you'll do
Provide first-level technical support to clients, resolving issues and ensuring high satisfaction.
Troubleshoot and diagnose technical problems, guiding clients through solutions.
Escalate complex issues to higher support tiers when necessary.
Document client interactions and solutions provided to ensure accurate records.
Collaborate with internal teams to improve support processes and client experiences.
Maintain a strong understanding of Fiserv products to effectively assist clients.
Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have
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