Charge Posting Supervisor

The Charge Poster is responsible for accurately entering all clinical charges into the practice management system to ensure timely and compliant claim submission.

This role supports a multi-specialty environment with a primary focus on Workers’ Compensation.

The Charge Poster ensures correct coding, proper modifier usage, accurate paper selection, and thorough validation of supporting documentation, contributing directly to clean claim rates, reduced denials, and optimized revenue capture.

*This is a remote role.

We are only hiring in the following states: AZ, CA, NM, NV, OR, TX and WA.

• Lead the day-to-day operations of the Workers' Compensation charge entry team
• Ensure accurate and timely posting of all Workers' Compensation charges in accordance with payer requirements and internal service level expectations (SLAs)
• Monitor work queues, productivity, and aging to ensure timely resolution of assigned work
• Review quality audits and provide coaching and feedback to staff to improve accuracy and reduce rework
• Serve as the primary escalation point for complex Workers' Compensation billing or charge entry issues
• Collaborate with coding, billing, denial management, clinic operations, and other revenue cycle teams to resolve documentation, charge, and claim discrepancies
• Act as the primary liaison between clinic staff and the Charge Entry (CE) team to facilitate timely resolution of charge holds and documentation issues impacting charge posting
• Ensure compliance with state-specific Workers' Compensation billing guidelines, payer requirements, and organizational policies
• Train, onboard, and support new charge entry staff within the Workers' Compensation team
• Identify trends in errors, denials, charge holds, or workflow delays and recommend process improvements
• Develop, maintain, and distribute operational report related to productivity, quality, backlog, charge holds, turnaround times, and other key performance indicators (KPIs)
• Analyze reporting data to identify opportunities for workflow improvements and operational efficiencies