Base Career helps you apply smarter for this job.
Key skills for this role
Accurately invoice orders in a timely manner in accordance with company policies.
Review quotes, including approving, rejecting, or submitting them to the Sales Department for further review.
Partner with Sales to process new order requests from all buyers.
Program and perform license swaps at customer request.
Assist Technical Support with troubleshooting and replacing faulty hardware or software licensing.
Respond to inbound customer service calls and monitor multiple email accounts to provide timely and accurate support to Channel Partner.
Address customer inquiries and complaints related to orders, licensing, products and services.
Utilize the ticketing system to provide timely feedback to affected departments regarding service failures or customer concerns.
Maintain a thorough understanding of Mastercam’s current price list and corresponding Sales Policies.
Stay informed of upcoming promotions, special offers, and pricing changes communicated by the Sales Department.
Collaborate with Digital Systems to identify bugs or areas for efficiency improvements in the CRM as it pertains to order processing needs.
Assist the Manager, Channel Order Processing with special projects as needed
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
Pune, IND
Pune, IND
Pune, IND
Pune, IND
Pune, IND
Pune, IND
Pune, IND
Pune, IND
May Perform other duties as directed
The Talents We’re Seeking
High School Diploma or GED required. Associateʼs Degree in Business Administration, Accounting, Finance or related field preferred.
3+ yearsʼ experience in a customer service environment, responding to customer questions, issues, and concerns.
Winning Together: Collaboration is not optional—it is the engine that drives us.
Curiosity: We question, we explore, we innovate. Every day.
Responsibility: Safety, integrity, and sustainability aren’t boxes to check—they are the foundation of trust.
Customer-Focused : We listen. We adapt. We deliver. Always.
Innovation. Collaboration. Growth. That is the Mastercam way. Explore more at www.mastercam.com , connect on LinkedIn , and join the conversation with #mastercam.
The next big challenge is waiting—are you ready to accept?
It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.
Mastercam is a privately held CAD/CAM software developer serving manufacturers, CNC programmers, educators, and machining businesses.
Visit company websiteJobs and hiring trendsFull Time, Contract
Mid · 3+ years experience
Onsite
Apply faster on company sites with our extension.