Change & Process Lead

• Conduct change impact assessments, benefits assessments, and readiness reviews for new processes and systems

• Partner with Process Excellence leads to ensure business processes are fully understood and embedded.

• Track and report on change readiness, adoption metrics.

• Work closely with Process & Operational Excellence to understand the level of training and documentation required

· Engage with Learning & Development teams to design and deliver training materials, capability uplift plans, and user training programmes.

• Support leaders and managers in building their change leadership capability.

• Identify change related risks and barriers, proposing and executing mitigation actions.

• Maintain change plans, stakeholder maps, and dashboards for reporting at programme and steering group level.

• Provide expert advice on change governance, ensuring alignment with programme methodologies and controls.

• PROSCI Change Practitioner certification or equivalent, with proven application.

• Significant experience leading change management within large-scale, multi year transformation programmes.

• Strong understanding of process improvement, lean methodology, operational change, and transformation best practice.

• Demonstrable experience facilitating workshops, driving engagement, and influencing senior stakeholders.

• Excellent communication, presentation, and stakeholder management skills.

• Experience designing and implementing change strategies, communications, training, and readiness assessments.

• Experience working within a Process Excellence, Operational Excellence, or Continuous Improvement environment.

• Knowledge of Lean, Six Sigma, or other process improvement methodologies.

• Experience in regulated or complex organisational environments.

• Background in digital transformation or system implementation programmes.

• Highly collaborative, with a natural ability to build trust and influence at all levels.

• Resilient, adaptable, and comfortable working in ambiguous, fast moving environments.

• Strong problem solver with a structured and analytical approach.

• Passionate about driving positive change and delivering sustainable outcomes.

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.