linkedin
Change of Tenancy Advisor
Yu Energy
Leicester, UAE
Full Time
Entry
Onsite
3 weeks ago
Customer ServiceSalesCollectionsCommunicationOffice 365Time Management
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
Customer ServiceSalesCollections
About the Role
Yu Energy is expanding its Change of Tenancy Team in Leicester and seeks a Change of Tenancy Advisor to investigate requests, manage inbound/outbound calls, and process tenancy changes.
Key Skills for This Role
Customer ServiceSalesCollectionsCommunicationOffice 365Time Management
Responsibilities
- Investigate and verify change of tenancy requests following process maps
- Take inbound calls from new and existing COT queries
- Record written information on systems
- Spot risks within accounts and offer remedial action
- Respond to email queries internally and externally with excellent customer service
- Process COT requests smoothly and efficiently within SLA
- Manage and close assigned account renewal opportunities, meter upgrades, cash collection, and payment plans
- Develop relationship skills with key stakeholders (internal and external)
Requirements
- GCSE Grade A C in Math & English or equivalent
- Good Office 365 skills including Excel, PowerPoint & Word
- Excellent communication skills (verbal and written)
- Ambitious and career oriented
- Team player with flexibility and adaptability
- Motivated with a can do attitude
- Good time management and ability to work under pressure
- Friendly and respectful
- Good level of accuracy and attention to detail
Full Job Posting
Department and Location
- Department: YUR 2040 Change of Tenancy
- Location: Leicester Office LE3 5BZ
- Working hours: Monday to Friday, 37.5 hours; phone operating hours 9am 5pm, but may vary.
Role Overview
- We want to expand our Change of Tenancy Team due to continued success and growth.
- We are looking for people experienced in Sales and Collections who can spot opportunities to bring value to our customer base.
- You will support the department to investigate, assess, approve, or reject requests, offer contracts, collect payments, and book Smart Meter Upgrades.
What We Need From Yü
- Investigating and verifying change of tenancy requests following process maps.
- Taking inbound calls from new and existing COT queries.
- Assisting with recording written information on systems.
- Ability to spot risks within accounts and offer remedial action.
- Responding to email queries internal and external with excellent customer service.
- Processing COT requests smoothly and efficiently within SLA.
- Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans.
- Developing relationship skills with key stakeholders.
About Yü
- Education – GCSE Grade A C in Math & English or Equivalent.
- Office 365 – Good skills including Excel, PowerPoint & Word.
- Communication – Must be able to talk, listen & speak clearly on the telephone and construct coherent written correspondence.
- Ambitious – You want a career, not just a job.
- Team player – Happy to help colleagues, flexible and adaptable.
- Motivated – Can do attitude and love to learn.
- Time Management – Able to manage time effectively under pressure.
- Friendly – Polite and respectful.
- Accuracy – Good level of accuracy and attention to detail.
Yü Come First Benefits
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave for marriage/civil partnership
- Appointment allowance
- Long service recognition
- Refer a friend payment
Application Notes
- This position does not fulfil UK Visas & Immigration sponsorship criteria for Skilled Worker; only candidates with indefinite right to work in the UK can be accepted.
- Reasonable adjustments available upon request.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career