Change Manager

Map, manage and engage complex stakeholder groups across business, technology and operational teams, ensuring change impacts, risks and readiness requirements are understood and acted upon.

Partner with business leaders, Portfolio team, Product, Technology, SMEs, Communications, Learning and People & Culture teams to deliver an integrated change experience.

Design and deliver stakeholder engagement, communications and learning interventions tailored to the needs of impacted audiences and aligned to Portfolio communications approach.

Drive stakeholder commitment and readiness by building awareness, understanding and engagement across impacted teams.

Provide clear change status reporting into programme governance and relevant portfolio forums, highlighting readiness, adoption, stakeholder engagement, risks, dependencies and decisions required.

Contribute to programme governance forums, escalating risks, dependencies and decisions and ensuring appropriate alignment with portfolio governance where required.

Ensure programme and project level change activity aligns with enterprise change methodologies, governance standards and broader Digital Transformation objectives

Degree or equivalent experience required

5+ years in Change Management or Transformation roles

Experience delivering change across multiple projects or a medium-sized programme

Hands‑on experience performing Change Impact Assessments, stakeholder analysis, communications, and training planning

Strong understanding of change management frameworks and structured delivery environments (e.g., Agile, Waterfall)

Experience supporting go‑live preparation, hypercare, and BAU transition

Experience delivering change within customer-facing, operational or digitally enabled business environments.

Experience assessing and managing change impacts across end-to-end business processes and cross-functional teams.

Exposure to retail transformation change

Experience working across geographies or delivering change in multi‑market environments

Experience working within a federated transformation model or matrix organisation

Change Management certification preferred but not essential

Data interpretation, storyboarding, and insight generation.

Ability to coach teams through change and build local change capability

Positive, adaptable, and resilient

Collaborative and team‑oriented

Clear communicator who can influence and support at all levels

Practical, hands‑on, and delivery‑focused

Excited? Good. Because it’s energising to put your skills to work, in a growing global business committed to encouraging people to express themselves – and feel a sense of belonging. Apply to be part of Primark’s future, today… and enjoy career growth, our way.

At Primark, people matter. They’re the beating heart of our business and the reason we’ve grown from our first store in Dublin in 1969 to a £9bn+ turnover business and over 80,000 colleagues and over 440 stores in 17 countries today. Our values run through everything we do. In essence, we're Caring and always strive to put people first. We're also Dynamic, bravely pushing the boundaries to stay ahead. And finally, we succeed Together.

If you need any reasonable adjustments or have an accessibility request, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns, please reach out to our talent acquisition team to discuss.