Change Management Specialist

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

We are seeking a Change Management Specialist to support large-scale transformation initiatives across VOIS. This role focuses on executing structured change interventions that enable successful programme delivery in a complex, global environment. The position involves translating strategic plans into practical actions, supporting teams through transition, and ensuring strong stakeholder engagement and adoption of change

Execute change management strategies aligned to transformation programmes

Conduct stakeholder analysis, change impact assessments, and readiness evaluations

Deliver change interventions such as communication, training, and coaching sessions

Maintain key change artefacts including stakeholder maps, communication plans, and training materials

Facilitate workshops and feedback sessions to drive team-level adoption

Track, monitor, and report on change adoption metrics for continuous improvement

Collaborate with programme stakeholders to coordinate change activities

Identify and escalate risks, resistance, and dependencies related to change initiatives

Ensure alignment of change activities with programme milestones and timelines

Support local market teams in executing change plans and gathering insights

Partner with HR and Communications to deliver clear and consistent messaging

Contribute to leadership-level updates and ensure alignment with organisational communication standards

Experienced in change management within transformation programmes

Familiar with both agile and waterfall delivery methodologies

Skilled in communication, coaching, and facilitation across diverse teams

Able to influence stakeholders and work collaboratively in cross-functional environments

Comfortable managing multiple priorities in a fast-paced setting

Knowledgeable in change management frameworks, stakeholder engagement, and communication planning

Experienced in supporting behavioural change and readiness assessments

Familiar with training and coaching techniques to drive adoption

Capable of tracking change effectiveness and managing resistance strategies

Proficient in Microsoft Office tools including PowerPoint, Word, Excel, and SharePoint

Relevant certifications in Change Management, Agile, or Project Management are advantageous

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

Opportunity to work on global transformation programmes within a leading telecommunications organisation

Exposure to cross-functional, multicultural teams across multiple geographies

A collaborative and inclusive environment focused on innovation and continuous improvement

Opportunities to build expertise in change management practices and frameworks

Engagement in impactful initiatives that drive organisational transformation

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

LinkedIn: https://www.linkedin.com/company/vois/

Facebook: https://www.facebook.com/voisglobal

Instagram: https://www.instagram.com/voisglobal/

You can also chat with our employees to learn more about our projects: https://lnkd.in/dpkrcvR2

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.