Change & Implementation Manager

Lead and develop the Change & Implementation team, building a culture of accountability, quality, and continuous improvement.

Set the strategic direction for Change, Release, and Implementation governance aligned to organisational and Execo expectations.

Own and deliver the roadmap for process maturity, tooling evolution, and automation.

Represent Change & Implementation at senior and executive‑level forums, providing insight, assurance, and escalation.

Oversee end‑to‑end change governance including TRM, CAB, ECAB, and implementation readiness.

Define robust standards for implementation planning, risk assessment, validation, and rollback.

Embed ITIL4 practices and drive consistent adoption across Product, Engineering, and Operations.

Ensure governance meets regulatory and audit requirements without constraining delivery speed.

Embed governance, quality gates, and risk checks directly into CI/CD pipelines to enable continuous compliance.

Define standards for automated and low‑touch change, including eligibility criteria, monitoring, and risk thresholds.

Ensure full traceability from code commit through deployment and post‑implementation validation.

Partner with Engineering and DevOps to align approval logic, automated testing, and observability with governance controls.

Ensure rollback readiness through automated playbooks and deployment strategies (e.g. canary, blue/green).

Transform change management from a manual process into an automated, data‑driven capability.

Implement KPIs and dashboards to track throughput, risk, quality, and outcomes.

Own PIR and RCA processes, ensuring corrective actions are followed through to completion.

Publish meaningful reporting for senior stakeholders, including risk trends, readiness, and decision heatmaps.

Develop Change Leads and Analysts, improving technical capability, decision quality, and confidence.

Lead recruitment, succession planning, and capability uplift for the function.

Champion continuous improvement, learning, and modern change practices.

Proven experience leading a Change, Release, or Implementation function in a technology, fintech, payments, or regulated environment.

Strong people leadership experience with a track record of building and developing high‑performing teams.

Deep understanding of ITIL4 and end‑to‑end change / release governance.

Hands‑on knowledge of CI/CD delivery models, automated testing, and modern deployment practices.

Experience embedding governance and risk controls into automated delivery pipelines.

Excellent stakeholder management and communication skills, including senior and executive audiences.

Ability to assess complex technical and operational risk and make sound decisions under pressure.

Experience in PCI DSS and/or FCA‑regulated environments.

Familiarity with tools such as GitLab CI/CD, Azure DevOps, and Jenkins

Strong data and reporting capability, including dashboards and KPI packs.

Background exposure to Platform, Infrastructure, Cloud, or Network Engineering.

Edenred PayTech is the core payment engine for the Edenred Group, processing over €100bn in payments annually across more than 30 countries. We operate at a scale and complexity that rivals leading financial institutions, while retaining the agility and innovation of a fintech.

Technology is at the heart of what we do, with significant annual investment and a strong focus on modern engineering, automation, and data‑driven decision‑making.