Certified Coding Supervisor

• Monitor payer-specific edit trends and address root causes of front-end claim rejections or delays.
• Stay current on payer policy changes, prior authorization requirements, and coding guidelines affecting front-end workflows.
• Recommend and help implement system updates, staff training, or workflow changes in response to payer developments.
• Track and report on front-end-related denial rates, charge lag times, and edit resolution performance.

• Supervise front-end revenue cycle staff workflows, including charge entry, encounter review, and edit resolution.
• Provide daily support and task coordination to ensure charge entry deadlines and clean claim goals are met.
• Assist in onboarding, training, and mentoring staff in front-end processes and payer-specific rules.
• Monitor staff performance metrics and provide constructive feedback to support process consistency and accuracy.
• Cover open shifts or high-volume periods to ensure service level goals are met.
• Provide workflow oversight, assign daily priorities, and support staff in resolving complex issues.
• Promote accountability and a collaborative work environment focused on results and service quality.

• Ensure front-end workflows support compliance with payer policies, coding regulations, and internal documentation standards.
• Audit charge entry, coding interfaces, and edit resolution activities to identify and correct quality issues.
• Ensure timely documentation of resolution steps taken on rejected or held charges.

• Associate’s (Bachelor’s preferred) degree in Healthcare Administration, Finance, or a related field preferred; or three (3yrs) or more directly related experience.
• Certified Professional Coder (CPC) or Certified Coding Specialist (CCS) certification is highly desirable.

• Minimum of 3 years of experience in healthcare revenue cycle management, with a focus on front-end processes such as charge entry, coding, or clearing house operations.
• At least 1-2 years of supervisory or team lead experience in a related role.

• Strong understanding of medical terminology, ICD-10, CPT, and HCPCS coding systems.
• Proficiency with electronic medical records (EMR) and revenue cycle/billing software.
• Excellent analytical, organizational, and communication skills to manage team tasks and resolve complex issues.
• Ability to lead by example in a hands-on supervisory role, balancing operational duties with team management.

• Ability to lift up to 50 pounds.
• Ability to push or pull heavy objects using up to 50 pounds of force.
• Ability to sit for extended periods of time.
• Ability to stand for extended periods of time.
• Ability to use fine motor skills to operate office equipment and/or machinery.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Ability to use logical reasoning for simple and complex problem solving

Southeast Primary Care Partners** is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.