Cert Phlebotomy Tech Group Lead

Responsibilities

• PSC Coverage (bench time) As needed, the Group Lead (GL) will assist in site coverage for pre-approved and unplanned employee time off work. The GL will perform all aspects of a PSC phlebotomist and must be capable of covering a site on their own. The GL will serve as a subject matter expert and super user. The GL will collect laboratory specimens, research test orders, perform patient registration and order entry, maintain document management related to order entry and billing. The GL will perform specimen processing and batch management. The GL will complete department related clerical duties such as inventory and stock management. The GL will document all PSC maintenance logs and record keeping. The GL may perform supply inventory and procurement The GL must be available to open and close a PSC. (25%)
• Staffing and Scheduling In partnership with the Supervisor, the Group Lead (GL) will assist in creating daily, weekly and monthly schedules including holidays and weekends. The GL may take part in time-off approvals and coverage. The GL will provide staffing coverage for pre-approved and unplanned employee time off work, and may work the location themselves. The GL will assist the Supervisor to ensure employee work hours are documented accurately and in a timely manner in the time card management system. (25%)
• Training, Observation and Competency Evaluation The Group Lead (GL) will read, understand and comply with departmental policies, protocols and procedures. The GL will ensure all staff members follow established procedures and instructions. The GL will act as a coach, mentor, instructor and resource advisor for employees. The GL will participate in new employee orientation and training. The GL will assist the Supervisor with the implementation of procedures and the distribution of technical information and communication to the work groups. The GL will provide input on the performance evaluations for PSC employees. (20%)
• Supervisor and Organization Support The Group Lead (GL) will cover for the Supervisor when the Supervisor is unavailable. The GL will serve as a point of contact for employees and provide regular input to the Supervisor. The GL will stay up to date on company communications. The GL will partner with the Supervisor to assist in the process of setting up new offices for PSC locations. The GL will address patient inquiries and investigate Client Initiated Concerns (CIC). The GL must communicate professionally with clients to resolve (or refer) concerns and prepare problem resolution documentation and report critical issues as they occur. The GL will participate as needed on special projects and teams. (15%)