Central Intake Representative- Night-time

Central Intake Representative – Where Patient Care Begins

The role of the Central Intake Representative (CIR) is to perform all tasks related to the organizations psychiatric intake admission process of inpatient and outpatient visits including insurance eligibility verifications.

This role is designed to enhance patient satisfaction by providing a prompt and accurate centralized process for the handling of referrals for the organizations psychiatric programs.

The CIR ensures that urgency and timely communication throughout the referral until the individual hospital admission approval and or denial.

The Central Intake Rep drives the data collection and provides the presentation through defined process and technology to the approved provider of facility for admit consideration.

The CIR assist in the initial registration and input of facilities E.H.R, discloses any patient concerns, and operates inside the response timeline to promote a shortened referral patient approval/denial wait times for consideration of services.

The CIR must have the ability to manage and lead defined processes per shift on a daily basis and have extensive knowledge of insurance eligibility and verification to provide support and assistance in needed situations.

Immaculate organizational and time management skills, multi-tasking must be maintained to ensure accurately date collection presentations and knowledge and summary of of medical aspect of referrals criteria for services is adhered to.

The CIR secures pertinent clinical and psychosocial information from the referring agencies/facilities which is utilized to expedite admission presentations to the on call Psychiatrist so he/she may determine the admission status and appropriate level of care for each referral.

The CIR assures timely patient-specific presentation and communicates to hospital leaders/departments/units prior for final admission approval.

The CIR provides clinical presentations to the psychiatrist on call for each program as determined by the physician coverage programs schedule.

The Central Intake Representative reports directly to the Central Intake Coordinator.