Center Director
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Key skills for this role
About the Role
Mathnasium Nad Al Sheba seeks a Center Director to lead operations, sales, and team development at a math learning center. The role requires a Bachelor's degree, 3+ years of experience in sales/marketing/teaching, and bilingual English and Arabic skills.
Key Skills for This Role
Responsibilities
- Manage center operations including sales, finance, marketing, and customer service
- Conduct tours and consultative sales presentations to convert leads to enrollments
- Recruit, select, schedule and develop a high performing team of instructors
- Ensure the Mathnasium Method is utilized for all student instruction
- Monitor student progress and communicate with parents regularly
- Manage fiscal performance including revenue targets, labor, and expenses
- Identify and participate in local marketing efforts to generate leads
- Maintain a safe, clean, and customer ready center environment
Requirements
- Bachelor's degree in Math related and/or Business
- Minimum 3 years related experience, preferably in sales, marketing and/or teaching, with a strong focus on building relationships
- Proven experience in customer service, fiscal management and sales
- Bilingual: English and Arabic
- Ability to work independently without close supervision
- Strong problem solving and conflict resolution skills
- Strong comprehension of Google Suite
Full Job Posting
Company Overview
- Mathnasium of Nad Al Sheba is a specialized math learning center focused on helping students build strong mathematical understanding and confidence
- The center uses assessment based, personalized learning plans tailored to each learner’s needs and learning style
Responsibilities and Duties
- Understand the strategic direction, target customer and competitive landscape for area of responsibility and translate that understanding into growing the business
- Fiscal management of the center, including achieving top line revenue targets, managing labor and controlling expenses according to company expectations
- Conduct tours and consultative sales presentations. Build rapport with parents and effectively convey the benefits of Mathnasium
- Utilize Radius and all company programs designed to drive and monitor enrollment
- Cultivate positive relationships with families by providing excellent service, anticipating needs and exceeding their expectations
- Model appropriate behavior in stressful situations, gather factual data, communicate with all appropriate individuals and take appropriate and timely action to resolve problems
- Identify and participate in local marketing efforts, acting as an ambassador of Mathnasium, to increase community awareness and generate new leads
- Maintain and foster collaborative relationships with local schools, teachers and organizations that yield student enrollments
- Establish positive and ongoing relationships with students, parents, community and staff
- Strategic planning; evaluate center performance and adjust strategy to maximize business, improve team performance and enhance parent satisfaction
- Collaborate with peers and act as peer leader in areas of strength/expertise
- Protect the assets of the company
Requirements
- Work Schedule: Monday to Friday 10:00am – 7:00pm, and Sunday 10:00am – 6:00pm
- Training: Work closely with the Training Manager to complete the required training in a maximum of 30 days
- Bilingual: English and Arabic
- Work independently without close supervision
- Flexibility/adaptable to constant change
- Strong tact and diplomacy; interacts with and works cooperatively with students, parents and staff
- Demonstrate sensitivity and responsiveness to needs of parents, students and staff
- Highly organized; managing multiple, concurrent priorities/projects with accuracy and sense of urgency
- Ability to prioritize, organize, plan and work under own initiative
- Excellent written/verbal communication, persuasion skills and strong relationship building abilities
- Strong problem solving and conflict resolution skills
- Collaborative leadership; delegating responsibilities as is appropriate
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