CDD Operations Manager - Onboarding

Develop and maintain strong, positive relationships with internal and external stakeholders to foster collaboration and alignment

Effectively communicate CDD risks, mitigation strategies and regulatory requirements to senior management

Represent the CDD function in internal and external forums, advocating for the importance of CDD and building strong industry relationships

Influence and negotiate with stakeholders to achieve CDD objectives while balancing business needs

Collaborate with cross-functional teams to identify process improvements, enhance productivity, drive cost-effectiveness, and enhance the customer experience

Promote a continuous improvement culture across the CDD Onboarding Team to achieve optimal levels of efficiency and productivity

Identify areas for process optimisation to enhance the user experience, reduce customer friction and drive efficiencies

Ensure change is implemented effectively within the team with a seamless transition

Stay abreast of trends and industry best practices to ensure processes remain up to date and effective

Contribute to the development of high-quality training materials and knowledge resources to promote consistency, system proficiency, and a customer centric mindset

Assess the operational impact of process, technology, and policy changes on capacity, workload, skills, and service delivery

Support the adoption and governance of AI-driven solutions (e.g. screening optimisation, entity resolution, or risk scoring tools)

Collaborate with wider teams to improve the effectiveness, efficiency, and scalability of CDD operations through automation and AI-enabled tooling

Minimum of 7 years' experience managing a CDD team, with strong track record in leadership, performance management and operational delivery

Proven experience leading CDD operations in financial institutions, ensuring processes align with both local and international regulatory requirements

Demonstrated ability to assess customer risk and manage complex due diligence cases

Excellent stakeholder management and communication skills, with the ability to influence at all levels Proven capacity planning and workload management experience in high-volume compliance environments

Experience in merchant acquiring or payment services

Proficiency with AML/KYC systems and tools (e.g., Actimize, Orbis, Fenergo)

Professional certifications such as CAMS, ICA or equivalent financial crime qualifications

Strong understanding of AML/KYC regulatory frameworks, including, but not limited to, Financial Conduct Authority (FCA), Consumer Financial Protection Bureau (CFPB), Financial Crimes Enforcement Network (FinCEN) and Joint Money Laundering Steering Group (JMLSG) guidance

Experience with transaction monitoring, sanctions screening

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Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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