successfactors
CCaaS Engineer
Foundever
Remote, IND
Full-time
Mid · 3+ years experience
Remote
Discovered 3 weeks ago
ArchitectREST APIswebhooksmiddlewareCRMWFM
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CCaaS Engineer
Remote, Any Location, IN
Solution Design
Collaborate with clients to capture business and technical requirements
Design scalable CCaas solution leveraging Architect / Visio, routing, and digital channels
Develop IVR and bot workflows
Define technical integration strategies (REST APIs, webhooks, middleware)
Implementation & Configuration
Configure CCaaS components such as routing, queues, skills, wrap codes, user profiles
Build and optimize inbound/outbound voice, chat, email, and messaging flows
Integrate external systems such as CRM, WFM or custom apps
Develop and deploy custom scripts, data actions as needed
Programming & Development
Write and test code for integrations and automation, as needed
Use OAuth2, API keys, and secure authentication for external system connectivity
Create middleware components
Project Delivery
Support project lifecycle – scoping, build, testing, and production deployment
Collaborate with cross-functional teams including Project Management, Sales, BI, Operations, etc
Provide technical documentation, user guides, and training as required
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