Casual Control Centre Operator

Calgary, Alberta, CA

If you are looking for a job where you have significant responsibility, this is the one for you! As a Control Center Operator, you will play a key role in communication between agents, customers, and supervisors! You will be responsible for the after hours scheduling and playing a key role in the day-to-day operations for all branches across Western Canada. This is a on-call casual position.

This role follows a rotating monthly schedule between days and nights, with staggered shift times:

Day Shifts: 06:00–18:00 or 06:45–18:45

Night Shifts: 18:00–06:00 or 18:45–06:45

Casual employees will be scheduled to cover book-offs, vacation coverage, and other operational needs .

We are currently seeking individuals who have an open availability primarily Sunday- Wednesday and can be flexible to work both day and night shifts.

Handle a large volume of inbound and outbound providing solutions, handle inquiries and escalations to branch level