CASS Analyst

Reporting to the CASS Manager, the CASS Analyst will be responsible for assisting operational teams in complying with the FCA CASS rules. You will be a part of a growing team working within Operational Oversight and interacting with the wider business.

Undertake an annual risk-based CASS monitoring plan

Identify and manage CASS related risks

Maintain the CASS Risk and Control Assessment to enable the firm to develop and strengthen CASS controls

Under testing to assess effectiveness of key CASS controls

Identify, document and escalate CASS breaches, collaborate with the wider business to implement preventative controls

Undertake root cause and trend analysis to enable the production of Management Information

Provide support and assist in the delivery of training to operational teams

Support change initiatives, assessing the impact on CASS processes

Represent the CASS team in relevant discussions and meetings

Maintain CASS Resolution Pack documentation and other CASS policies

Facilitate internal & external CASS audits, supporting walkthroughs and sampling

Ensuring all duties are carried out in full compliance with regulatory requirements, including consumer duty.

Following structured processes to deliver accurate outcomes to meet regulatory requirements, including consumer duty and deliver the best possible customer experience.

Approach vulnerable customers using best practice and document any reasonable steps taken for their fair treatment.

High levels of organisation and attention to detail

Be self-motivated with the ability to effectively prioritise, manage own time and work to deadlines

Be able to influence, build and maintain positive relationships

The ability to challenge others in an appropriate way

The ability to make the complex simple for others

At AJ Bell, we believe investing should feel good. Whether you're looking for an ISA, pension or dealing account, whether you want to invest with the help of a financial adviser or do it yourself, we have easy-to-use solutions to suit people from all walks of life.

We're one of the UK's fastest-growing investment platform businesses, trusted by everyone from professional financial advisers to first-time investors.

Today, over 762,000 customers trust us to manage more than £121.5 billion of assets. By continually striving to make investing simpler and more accessible, we're helping more people take control of their financial futures.

We're proud to be recognised as one of the UK's Best 100 Companies to Work For for six consecutive years, and a Great Place to Work® in 2025 and 2026, a reflection of our supportive and collaborative culture.

Regular social events including summer and Christmas parties

Learning and development opportunities tailored to you

Casual dress code

Friendly, supportive team environment

We offer hybrid working, with a minimum of 50% of your working time per month spent in the office.

For new starters, there’s an initial period of full-time office working to help you settle in and build relationships.

We’re committed to creating an inclusive environment where everyone feels respected and able to be themselves at work.

We welcome applications from all backgrounds and make hiring decisions based on skills, experience and potential.