Casino Services Representative I (Full Time; Varied)

REPORTS TO: Supervisor, Casino Services; Dual Rate Supervisor, Casino Services

Ensure that the Caesars Rewards Center operates in a friendly, efficient, and productive manner as players access program benefits and participate in play-based floor promotions and programs.

Open and update Caesars Rewards accounts and provide guest information and research services to all patrons while utilizing Caesars Rewards programs.

Assist in the execution of casino promotions and special events in various locations.

Create, verify, and update guest accounts, ensuring database accuracy while conducting basic research on account activity and offers

Greet and delight guests with outstanding service, providing information on casino programs, amenities, and the Caesars Rewards program

Demonstrate high levels of Spotlight service skills consistently

Assist guests with Caesars Rewards, Enrollment Kiosk, and Promotions Kiosk transactions

Offer and promote the Caesars Rewards VISA card

Greet motorcoaches as needed per volume

Issue promotional amenities and downloadable incentives, maintaining accurate control over the issuance

Present an upbeat and positive attitude to create fun and excitement while assisting with motorcoaches, entertainment, special events, and promotions

Proactive with incidents and issues, ensuring resolution with Team Members and guests

Participative member of the team by volunteering and being involved in buzz sessions, projects, and committees by providing input and suggestions

Assist with seating, queuing, ticketing, and set up for concerts, promotions, and special events

Other duties as requested to deliver excellent service

Maintain an environment of readiness by managing supplies, cleanliness, and property collateral

Create a unique and memorable visit by working with multiple departments and Team Members throughout the casino to execute a seamless guest interaction

Help with the execution of slot tournaments

Assist with WSOP registration, including money-handling duties when needed

Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

Flexible to work additional hours, shifts, and days off when needed, and flexible with daily assignments

Flexible to learn and adapt to changing technology used in the execution of job duties pertaining to Caesars Rewards

Flexible to greet and sign up guests using mobile devices at varying locations on and off the property

Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

Achieves Expectation rating on last performance appraisal (must complete 120 days as a Level 1 with AE or above rating)

Demonstrate advanced proficiency in all Level 1 duties by passing the Level 2 test

• Proficiently utilize current and future Caesars Rewards programs (e.g., CMS, Experience Center, eBank, Kiosk Operation) to research offers, give accurate explanations, and answer guest inquiries
• Defuse and handle guest disputes, de-escalate when possible, and involve a supervisor when necessary

Perform troubleshooting, cleaning, and restocking tasks on Caesars Rewards Enrollment and Promotions Kiosks, as well as any future technology needed for Caesars Rewards operations

Work with crowd control

A high school diploma or GED is required

Six months of experience in guest service, computer usage, or sales is preferred

Must demonstrate the following essential knowledge and skills:

Proficiency in the use of Windows- based office software, including Microsoft Office (Word, Excel, PowerPoint, and Outlook), typing with accuracy and efficiency

Detail-oriented, with strong interpersonal skills and the ability to manage multiple priorities in a fast-paced environment while remaining adaptable and eager to learn

The ability to subtract, multiply, and divide numbers is essential

Neat, professional appearance with excellent personal hygiene

Get along with co-workers and work as a contributing member of a team

Organization and time management skills

Excellent oral, written, and public communication skills

Knowledge of Caesars Rewards programs and hardware

Not required at time of hire; may be learned in the probationary period

Must be physically mobile with reasonable accommodations and able to move in and around the casino floor

Must be able to respond to visual and aural cues

Must be able to operate in mentally and physically stressful situations

Must be able to stoop, bend, reach, kneel, twist, grip items, and lift and carry up to 40 pounds

Must be able to stand for an extended period of time, up to and including the entirety of one's shift

Must have the manual dexterity and coordination to operate office equipment, including PC/Tablet computers, fax machines, photocopiers, and Kiosks

Must be able to read, write, speak, and understand English

Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke

Must be able to work a flexible schedule, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.

Harrah’s Cherokee Casino Resort reserves the right to make changes to the above job description whenever necessary 9.25.25