Cashier / Waitress
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Key skills for this role
About the Role
We are hiring a Cashier/Waitress in Doha to provide excellent customer service, greet and seat guests, handle payments, and support restaurant operations. Requires experience in a similar environment and strong communication skills.
Key Skills for This Role
Responsibilities
- Greet each guest in a friendly and polite manner within 20 seconds
- Seat guests in appropriate sections and distribute menus
- Answer phone calls, handle guest inquiries, and take reservations
- Collect payments via cash, credit, and other methods
- Ensure tables are cleared, cleaned, and set properly
- Assist with opening and closing duties including cash reconciliation
Requirements
- Experience in a similar work environment
- Strong mathematics and basic computer skills
- Ability to communicate articulately, both verbally and in writing
- Bondable and able to acquire Criminal Background Check
- Professional attitude and positive demeanor
- Ability to stand, walk, and remain on feet during shift
Full Job Posting
Specific Expectations
- The primary purpose of the position is to maintain excellent customer service, to ensure guest satisfaction and a future return.
- As front line employees, the Host/Hostess/Cashier is the director of first impressions.
- They are expected to provide prompt, courteous, friendly and professional service to all guests.
Opening Duties
- Sign in on department time sheet and check bulletin board for any special preparations of the day.
- Check the daily special, while carefully reviewing preparation steps and ingredients used.
- Provide an adequate supply of place settings for tables, and miscellaneous supplies for work stations to last the duration of shift.
- Obtain float and counts, and ensure accuracy by documenting, signing, dating and initialing.
- Review schedule to ensure that all employees scheduled are ready and able to work.
- Check reservation book to ensure any special preparations needed are noted.
Shift Duties
- Check to ensure tables are cleared, cleaned and place settings are present.
- Greet each guest in a friendly and polite manner—within 20 seconds, smile and use eye contact and friendly gestures.
- When appropriate, inquire if coloring books and crayons are desired and distribute.
- Provide highchairs and special seating arrangements to guests as needed or as requested.
- Seat each guest in the appropriate section, rotate sections to ensure that Servers are not overwhelmed.
- Provide menus for each guest and remove unnecessary place settings.
- Inform Server of new tables seated in section. Return to cashier’s desk and mark table as occupied.
- Inform kitchen staff of number of people seated, especially large reservations or groups.
- Answer phone calls and handle guest inquiries, take reservations as per restaurant policy.
- Ensure menus are kept clean and in a neat and tidy state.
- Collect all forms of credit as it pertains to the payment of bills.
- Thank each guest as they leave the premises.
Closing Duties
- Ensure relief personnel are ready and available to perform job duties.
- Inform relief personnel of any special requests, reservations or tasks needing to be done.
- Inform Servers of shift changeover.
- Replenish workstation supplies.
- Inform occupied and unoccupied tables to relief personnel.
- Communicate details about any waiting guests and their requests to relief personnel.
- Ensure all bills are settled before cashing out.
- Obtain sales total for shift from Manager and reconcile amount sold with cash and other credit slips on hand.
Qualifications
- Communicate articulately, both verbally and in writing.
- Bondable.
- Can acquire Criminal Background Check and It’s Good Business certificate.
- Clean, with good hygiene habits.
- Detail oriented.
- Enjoys meeting and talking with different people.
- Experience in a similar work environment.
- Extroverted personality.
- General knowledge of restaurant and hotel procedures.
- Multi tasks efficiently.
- Organized, accurate and reliable.
- Prioritizes and works efficiently with limited supervision.
Additional Qualifications
- Professional attitude and expectations.
- Positive and upbeat attitude and demeanor.
- Recognizes and resolves problems quickly and efficiently.
- Strong mathematics and basic computer skills.
- Takes direction and learns quickly.
- Works in a team environment.
- Works with the public in a calm, courteous, friendly and professional manner.
Supplies & Equipment
- Basic office supplies: pens, calculator, etc.
- Clean and pressed uniform with name tag.
- POS System card.
Workplace Abilities
- Bend and stretch frequently.
- Deal with loud noises, large crowds and potentially upset guests.
- Handle a fast paced environment that is often stressful.
- Lift, balance and carry trays of up to 20 lbs during your shift.
- Operate a cash register and all processes of payment.
- Stand, walk and remain on feet and perform job duties during your shift.
- Work quickly and quietly.
Pay
- QAR 2,000 QAR 3,000 per month
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